Training

Employee Focused

Help staff communicate, understand, and work with their team and managers.

Click on a training session below for descriptors, topics covered, and session options.

Strategies for creating & sustaining a culture of caring. Explore HR practices, policy development, operational practises & care given.

Understanding Self
  • Through personality quizzes group sharing, and examining successes
Understanding Culture of Caring
  • Defining the phrase
  • Exploring how we learn
  • Creating and sharing vision
  • Characteristics of quality
Understanding the ABC’s of Change
  • Strategic planning
  • Communication efficiency
  • Case study discussion

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
3 hour, Full Day

Extras:
Posters, Certificates, Info Binders

Note: Includes exercises that demonstrate how values can be actualized and measured in each department and how this will increase productivity.

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Exploring the influences that interfere with a positive work environment and challenge our values.

  • Recognize negative workplace indicators, i.e. forms of abuse, avoidance, etc
  • Discover the role you play in defusing potential crisis
  • Learn the keys to build and maintain a positive Team
  • Learn hiring practices, performance planning to motivation and staff recognition that lay the foundation for a positive work experience
  • Consider the impact on your client and their family
  • Be proactive, rather than reactive by effectively tracking key indicators and staying accountable

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
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Exploring the influences that interfere with a positive work environment and challenge our values.

  • Switching from complaining to caring
  • Exploring how attitudes are reflected in what we do
  • Initiating personal well-being with positive expression
  • Anchoring attitudes
  • Joining the journey – recognizing how often you may complain

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: Separate workshops may be provided for the Leadership Team and Front Line Staff that are customized to their specific roles and responsibilities.

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Presentation will coordinate the languages of RAI/MDS, the ACT, Resident’s Bill of Rights and clinical assessments into progress notes.

  • Care planning now – the value of a care plan, the importance of updating the care plan and the impact of changes on point of care/resident flow sheets
  • Documentation that supports the language of the ACT
  • “No Go” zones – avoiding documentation that infers blame/negligence
  • Positive language choices for documentation that reflect choices
  • Using “inter-disciplinary thought” as part of the assessment process
  • Case reviews used as care planning and documentation examples

Target:
Registered Staff, Managers

Schedule:
3 hour, Full Day

Extras:
Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

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Be prepared to be excited, and feel empowered to become an effective change agent or “Dragon Slayer” in your facility.

Understanding the Beast
  • P.O.’d, B.O.’d and O.D.’d
  • The pressures on the industry
  • The new clientele and their family
  • The Underwear Phenomenon
  • The power of negative staff and ineffective managers
Becoming The Dragon Slayer
  • Strengthening staff/manager and departmental relationships
  • Effective problem solving and communications strategies
  • Effectively doing more with less
  • Becoming the “Dragon Slayer” or change agent

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
1 1/2 hours, 3 hours, Full-day

Extras:
Handouts, Posters
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Healthcare demands interaction, interdependence, and teamwork while generating stress that strains staff, resident, and family relationships.

  • Identify stumbling blocks to positive relationships
  • Learn simple rules for successful communication
  • Review the components of respect
  • Enhance skills needed to build a positive team & a healthy environment
  • Ensure professional conduct within professional boundaries
  • Untangle staff/resident/family interactions
  • Learn to laugh together….

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
3 hour, Full Day

Extras:
Handouts, Posters
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Bullying is an attempt to control someone through the misuse of power and intimidation, and to leave the victim feeling helpless.

  • Definitions of “Bullying”
  • Recognizes subtle and overt methods of bullying
  • Explores personality traits
  • Outlines sounds practices and policies
  • Develops solutions in what appears to be an impossible situation
  • Provides concrete interventions

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: This workshop is also available under the title, “Empowerment in the Workplace”. Choice of title is based on the message you would like to convey to staff when promotional posters go out prior to the presentation.

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Examine the pressures placed on the community worker with the older client and their family. Looking at what is happening and what is needed to do the job effectively.

The Role
  • Limits of working in a person’s home
  • changing responsibilities
The Client
  • Responses to disability
  • Meaning and effect of grieving
The Family
  • Roadblocks to logic
  • Rationale of blaming others
What is needed:
  • With the family:
    • Enhancing communication pattern
    • Art of predicting
  • With the client:
    • Dealing with grief
    • Directing towards independence
    • For self:
      • Ways to detach
      • Blowing your own horn

Target:
Front-line Staff, Registered Staff

Schedule:
Full-day

Extras:
Handouts, Posters
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A whole home approach to diffusing and responding to issues.

  • Why complaints?
  • Creating a receptive climate
  • Differentiating between minor and serious expressions of concern
  • Communicate. Communicate. COMMUNICATE!
  • Following the complaint process
  • Learning your role when dealing with complaints
  • Life beyond complaints!!!

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then either 2 workshops of 1.5 hours or 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

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Provides insight into individual ability to manage and cope with conflict. Examines how each person either defuses or enflames conflict.

  • Understand differences between Aggressive, Passive and Assertive personalities.
  • Learn the rights of the Assertive person
  • Manage a conflict situation using practical tips for approach & communication
  • Recognize non-verbal messages that drown out words
  • Examine the impact of daily stressors on relationships
  • Relax … knowing you are equipped to respond to angry people

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then either 2 workshops of 1.5 hours or 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

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A great work environment won’t “just happen”, nor does it result from a Management Policy. It is the result of empowered, fulfilled staff.

  • What is needed to achieve “Excellence”?
  • Performance Planning Tools – value, reflective of attitude
  • Anticipate, negotiate and motivate to recruit and retain positive staff
  • Promote accessible relationships
  • Improve organizational attitudes and productivity
  • Learn simple, effective steps that enhance all areas of your life
  • Discover fun again!

Target:
Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
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Sacrifice, fatigue and endless hours define just another day in healthcare. Explore influences that motivate, focus and refresh!

  • Explore why caregivers give to others beyond their personal wellness
  • Explore/reexamine your list of “Have To’s” – those tasks and commitments that you feel “obliged” to do although they challenge healthy balance
  • Examine where you fit on the team.
  • Stay one step ahead of unhealthy attitudes – yours, clients and coworkers
  • Create daily opportunities for wellness, laughter and spontaneity
  • Develop your ability to experience the “gift of giving” through all the red tape

Target:
Front-line Staff, Registered Staff, Management

Schedule:
1 1/2 hour, 3 hour, Full-Day

Extras:
Handouts, Posters
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Teaching Managers how to empower and motivate staff; while teaching staff how to manage their managers ensuring support for their roles

Breaking the Status Quo
  • Recognize standard management/staff relations and roadblocks to creativity
  • Review the values of Customer Service
Building the “Attitude”
  • Encourage people to change/unleash creativity
  • Learn methods to instill drive and raise commitment
  • “Turn people on” by building trust, confidence and motivating
Client Centred Approach
  • Mesh individual, team and organizational philosophies & objectives
  • Instill effective problem solving/communication strategies
  • Sell it to the rest of the organization and to the community

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
3 hours, Full-Day

Extras:
Handouts, Posters
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Facing the challenges of dealing with constant demands, changing situations, job pressures and then the reality of a client’s death.

  • Identify sources of stress and their impact
  • Examine myths that have developed around death
  • Recognize the fears associated with death
  • Review the death sequence
  • Identify different personalities and how they respond to death
  • Develop supports for family and staff
  • Utilize strategies for self-help and recovery

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
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Learn to laugh your stress away! Experience laughter’s impact physically as it reduces stress, releases endorphins, and lowers blood pressure.

  • What is value-based laughter?
  • Learn facts about laughter
  • Learn to laugh and reduce your personal stress
  • Explore the benefits of laughter
  • Participate in laughter exercises
  • Change the way that you look at life!

Target:
Front-line Staff, Registered Staff, Management

Schedule:
1/2 hour, 3 hour

Extras:
Handouts, Posters

Note: This workshop is provided by Patricia Butcher.

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A reminder why we choose our career paths and how to live a vocation. This workshop inspires and re-energizes participants.

  • Walk in your Mission
  • Balance your Mission focus with your life
  • Learn time management coping strategies
  • Explore a variety of employee personalities
  • Learn proactive steps for moving forward
  • Remember why you continue to give the “Gift of Giving”!

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
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Introduction for unlicensed professionals who require tutorial support in medication administration, or a refresher for licensed professionals.

  • Medical terminology and abbreviations
  • Classes of medications, including controlled substances, i.e. narcotics
  • MARS – Medication Administration Records
  • Preparing, administering and documenting oral medications
  • Refusal, storage and disposal of medications
  • Medication errors and reporting
  • Non-oral routes – special procedures

Target:
Front-Line Staff, Registered Staff

Schedule:
Full Day, Multi-Day

Extras:
Handouts, Posters

Note: For those with prior training in medication administration, this course may be provided as a single day refresher. However for the new participant, the workshops should be presented over two days to allow for several hours of onsite practicum at the conclusion of each day.

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Individualizing Care and Serices

An interactive workshop that takes participants through individualizing care and services from a client’s perspective.
  • Learn communication skills – verbal & non-verbal
  • Identify and examine how we handle conflict/complaints as individuals
  • Recognize the impact of stress
  • Learn various family responses to stress, i.e. veiled, irate and supportive
  • Examine competitive realities & the impact of current trends in healthcare
  • Make contact with the client through understanding their view of service
  • Measure your success by satisfaction – is mine the same as yours?

Target:
Front-line Staff, Registered Staff, Management

Schedule:
1 hour, 1 ½ hour, 3 hour, Full-Day, Multi-Day

Extras:
Handouts, Posters
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Examine how personal definitions of “respect” differ, and how these variations impact on a healthy workplace.

  • Defining respect
  • Components of respect
  • Applying respect to relationships
  • Healthy workplace indicators
  • Comparing characteristics of healthy & unhealthy workplaces
  • Making the change from unhealthy to healthy environments

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
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Provides separate workshops for Registered and Front-Line Staff that are specific to their roles and responsibilities.

Front-Line Staff Workshop:
  • Understanding the language of RAI-MDS
  • Applying restorative principles to the daily routine
  • Translating interactions into restorative RAI-MDS descriptions
Registered Staff Workshop:
  • Learn what the Front Line Staff have received
  • Learn to ask “the right questions”

Target:
Front-Line Staff, Registered Staff

Schedule:
1 hour, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: Provide 3 hour workshop specific to Registered Staff in the morning and then three workshops each 1 hour in length for Front Line Staff during the afternoon.

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Affirming nurses and teaching them to apply compassion, empathy, and forgiveness to themselves so they may recover from emotional stress.

Reduce the impact of repetitive exposure to daily trauma and unpredictable client outcome associated with nursing, stressors that result in career burnout, elevated sick time, high staff turnover, fractured teamwork, and low energy.
  • Identify sources and damage of stress in the workplace
  • Define critical incident stress
  • Discuss stress management in the health care sector
  • Develop debriefing techniques
  • Utilize strategies for self-care and recovery
  • Relevant self awareness exercises
  • Feel refreshed and empowered to return to the workplace

Target:
Front-line Staff, Registered Staff, Management

Schedule:
3 hour, Full-Day

Extras:
Handouts, Posters
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Everyone talks about the need for teamwork, but it takes more than talk to empower you and your team to greater success.

  • Consider – what makes up a Team?
  • Recognize the differences between a “Team” and a “Group”
  • Identify key activities of the Team
  • Identify the impact of various personalities within a Team, including yours!
  • Contribute to your Team’s growth
  • Work towards consensus

Target:
Front-Line Staff, Registered Staff

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: Consider booking 1 or 1.5 hour workshops that allow your Front Line Staff to rotate through a “Team Tactics” presentation, and then book a second day for your Registered Staff to learn skills specific to their roles/responsibilities in the full day workshop “Building Your Team”.

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Encouraging employer/employee partnership that sustains a positive work environment for the common mission of the client/resident.

  • Trends in LTC and healthcare
  • When and how to communicate, negotiate and delegate
  • Partners in care – resident, family, staff, management and union
  • The “Blame Game” – a contest where everyone is guaranteed to lose
  • Objective versus subjective measurement of client centered care – what does it really mean?
  • Learning to learn through failure – perfection is impossible

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters
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Assisting RNs and RPNs who are challenged to get enough time out of the day to achieve the expected role outcomes.

  • Identify and review priorities measured to risk outcome
  • Employ critical thinking skills on the fly – re-prioritize
  • Lead others to use YOUR time well
  • Organize and delegate defined by positional skiil and authority
  • Make the cut – know when you’ve lost the team
  • Move past crisis to creative thinking
  • Practical worksheets to encourage theory and practise

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

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Prevention of violence requires active, assertive, and preventative action with all employees assuming accountability.

  • Recognize internal conflict as measurable QI indicator of healthy workplaces
  • Review how home conflict presents itself in the workplace – victim/perpetrator
  • Learn/review “Best Practices” models for violence prevention
  • Consider the impact of unified, consistent conflict approach by all staff
  • Develop awareness-building and educational programs
  • Ensure confidentiality and privacy for victim/perpetrator while addressing the perception of inactivity by organizational leadership teams

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Consider inviting an FCS Consultant back for consult day(s). The Consultant will assist your organization to develop a “Violence/Conflict Prevention” team that actively tracks, mediates and educates staff to the dangers of ignoring the warning bells.

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Communication expresses attitude.

  • Examine the basis of communication
  • “Hear” what is communicated non-verbally
  • Learn positive word choices: No if, but or maybes!
  • Learn to lead in attitudes
  • Build respectful workplaces through communication
  • Get back to the basics with simple rules for communication

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters
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If you need to be re-energized, to regain the spark that brought you into healthcare… this workshop is a perfect cure for what ails you!

  • Understanding how Nurturers “tick”
  • Recognizing exhaustion, the system, and client demands
  • Exploring how professional and personal lives intertwine
  • Dealing with the “bitching” syndrome
  • Defining relationship and how we get hooked
  • Knowing what is needed
  • Taking control – the skills, the choices, and the results

Target:
Front-line Staff, Registered Staff, Management

Schedule:
3 hour, Full-Day

Extras:
Handouts, Posters

Note: This workshop may be provided twice in a training day, allowing a group of staff to attend the morning session and then a second group to attend an afternoon one. It may be adapted to address the issues faced by service providers working in their clients’ homes or running community support programs.

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