Training

Resident Focused

Help staff understand, connect, and care for your clients, patients and residents.

Click on a training session below for descriptors, topics covered, and session options.

Exploring the dining experience of frail seniors living in the care of others. Recommended for all personnel involved with mealtimes.

  • Recognize fragility of aging and impact on eating ability
  • Study brain (basic overview)
  • Applying Supportive Therapy to dining experience
  • Providing Red Seal service
  • Elements of a successful dining experience for the client/resident, family and you!

Target:
Front-line Staff, Registered Staff, Management

Schedule:
1 1/2 hours, 3 hour

Extras:
Handouts, Posters
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A 2 day comprehensive behavioural problem-solving methodology consisting of assessment, programming & clinical care strategies.

Day 1
  • Differentiate symptomatic from circumstantial behaviours
  • Learn the differences between behaviour care versus management
  • Understand concepts of behavioural response and assessment strategies
  • Identify and decrease the impact of stressors
  • Understand organizational factors that deter effective behaviour management
  • Gain a variety of functional assessment and programming tools
Day 2
  • Gain effective documentation strategies for consistent 24 hour care
  • Gain comprehensive programming assessment and strategies
  • Understand specific behaviours through formal analysis techniques
  • Learn outcome measurement techniques to demonstrate success

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
Multi-Day

Extras:
Handouts, Posters, Certificates

Note: This program is applicable for the elderly with dementia, cognitively well post psychiatric and the developmentally challenged.

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An 8 day program in which participants completing program become the Behaviour Management Specialist in their facility providing support and resources to assist staff.

Part One – Pre-work
  • Text – “Demystifying Dementia” by Sue Hart
  • Workbook containing preparation material, assessment tools and forms
Part Two – Training Component
  • Training program on Behavioural Care & Behaviour Management
  • Case Reviews, Leadership Skills & Programming Implementation
Part Three – Clinical Practicum
  • Trainees conduct an assessment of their organization
  • Trainees participate in a one day assessment in an alternate organization

Target:
Registered Staff, Managers

Schedule:
Multi-Day

Extras:
Posters, Certificates, Info Binders

The person involved with this program must be participatory, solutions oriented, inquisitive and willing to learn and grow. They must also have an obvious passion for their residents and want to see things different from the status quo. Participants are challenged to do more than just regurgitate info,.. they learn to problem solve creatively.

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A 2 day program in which participants recognize potential causes of aggressive behaviour, adapt to the individual & employ effective assessment & preventative tools.

Day 1
  • Understanding the disease
  • Recognizing cycles/episodes of aggressive, chronic & violent behaviour
  • Reading behavioural cues
  • Defusing techniques
Day 2
  • Recognizing the uniqueness of the client
  • Rational behind the behaviours
  • Techniques to resolve challenging behaviours
  • Assessment techniques
  • Programming strategies
  • Getting families, volunteers and other departments involved

Target:
Registered Staff, Managers

Schedule:
Multi-Day

Extras:
Posters, Certificates, Info Binders
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The Client Centred Care Model takes organizational structure and turns it “right side up”….so the client becomes the priority!

  • What is Client Centred Care?
  • Recognize, explore and uphold client’s values
  • Clarify needs of cognitively well vs. cognitively impaired client
  • Lead in communication and conflict
  • Overcome roadblocks to Client Centred Care
  • Laugh and be inspired!

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Full day workshop includes the above as well as content focused on the pattern and impact of the aging process, losses experienced by the client and advocating for the client.

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Understanding Falls Prevention from a Senior’s Prevention.

  • Understanding how cognitive limitations may challenge & benefit movement
  • Understanding how space & environment contribute or prevent risk
  • Understanding your role in the preventive process:
    • Motivating movement
    • Transitioning space and environment
    • Acknowledging reasonable risk

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters

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A fast paced workshop examining the experience of dementia then providing practical & effective tools through Supportive Therapy.

  • Defining the uniqueness of disease, experience and vulnerable areas
  • Identifying functional levels resulting in changes in care demands
  • Learning the foundation for effective Behavioural Care
  • Reading behavioural cues
  • Providing strategies to manage challenging behaviours
  • Adapting environmental and care requirements
  • Learning qualities to be an investigative caregiver

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
3 hour, Full Day

Extras:
Handouts, Posters

Note: This training module may be repeated to allow the rotation of staff through the sessions, while minimizing replacement costs. Alternatively, it is possible to mix/match different topics for a variety of presentations within a single seminar day.

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It is well documented that the majority of aggressive outbursts are preventable – but HOW do we prevent them?

  • Review of challenging behaviours
  • Learn Supportive Therapy Model – principles and objectives
  • Explore sensory, cognitive, reminiscent, and activity specific interventions
  • Learn fast and easy interventions
  • Review definition of restraints
  • Learn assessment process
  • Communicate effectively with the team

Target:
Front-Line Staff, Registered Staff

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
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  • Explore causes of sexually expressive behaviours
  • Identify triggers
  • Develop solution based thinking and reporting

Target:
Front-line Staff, Registered Staff

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters

Note: This training module may be repeated to allow the rotation of staff through the sessions, while minimizing replacement costs. Alternatively, it is possible to mix/match different topics for a variety of presentations within a single seminar day.

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Focusing on front line staff that have opportunities to implement simple assessments with every interaction & challenge perceptions.

  • Provide insight into the different dementia(s)
  • Provide tangible examples of the differences in dementia(s)
  • Encourage and provide “must do” interventions to dodge the disease challenges
  • Understand the relationship between mental health and dementia
  • Learn how to approach mental health challenges
  • Become the “mood ring” for behavioural management

Target:
Front-line Staff, Registered Staff

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters
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This workshop is presented by Patricia Butcher.

  • Your role in programming
  • The importance of the environment
  • See it – speak it!

Target:
Front-line Staff, Registered Staff

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters

Note: This training module may be repeated to allow the rotation of staff through the sessions, while minimizing replacement costs. Alternatively, it is possible to mix/match different topics for a variety of presentations within a single seminar day.

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Staff and managers caring for older clients may find themselves caught in the midst of a family crisis and required to be a family counsellor.

The Family Response Theory:
  • Existing dynamics
  • Personality make-up and the impact of attitudes
  • Understanding the response
The Stress Mountain:
  • Stress sources
  • Defining the “Plan”
  • Depersonalizing the issues
The Family Centred Approach:
  • Getting to the issues
  • Problem solving enhancement strategies

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
3 hour, Full-day

Extras:
Handouts, Posters
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Designed to provide participants with the knowledge needed to recognize abuse, intervene and advocate for the victim.

  • Recognize types of abuse – physical, verbal, emotional, financial and neglect
  • Explore abuse scenarios, i.e. Family/Friend to Elder within their homes or within the organization, Staff/Volunteer to Elder and Resident to Resident
  • Learn the Cycle of Abuse
  • Review legal responsibilities and implications
  • Prevent abuse – within homes and in organizations

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours

Extras:
Handouts, Posters
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Prepares staff to recognize and understand physiological presentations of acute illness, then intervene appropriately.

  • Utilize interviewing skills to elicit a comprehensive, concise history
  • Utilize a holistic approach
  • Develop a systematic approach to assess neurological, respiratory, cardiac and gastrointestinal systems
  • Describe and document both normal and abnormal findings
  • Adapt assessment process to meet the specific needs of the dementia client
  • Hands-on assessment practice included

Target:
Front-Line Staff, Registered Staff

Schedule:
3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters, Info Binders available for fee

Note: Attendance limit: 25 participants. Option: Request 3 hour workshop specific to Front Line Staff in the morning and then a 3 hour workshop specific to Registered Staff in the afternoon.

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Family members unable to cope with the physical/cognitive challenges of loved ones, may turn their frustrations on staff.

  • Define family relationships
  • Recognize existing family dynamics
  • Understand the family response to crisis
  • Engage in positive interactions that foster trust
  • Depersonalize and get to the issues
  • Learn the Family Centered Approach for success

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Provide 3 hour workshop specific to Registered Staff in the morning and then either two workshops each 1 12/ hours in length or three workshops each 1 hour in length for Front Line Staff during the afternoon.

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Grieving is a chronic experience of the Frail Elderly – loss, change, disability, and death create a constant state of stress and upheaval.

Day 1 – The Grief Management Program
  • Understanding the frail elderly experience: a time of loss
  • Understanding the frail elderly experience living with dementia
  • Assessing needs and creating a supportive care process
  • Understanding the power of the Frontline caregiver
  • Empowerment strategies to become an effective Client Advocate
Day 2 – The Grief Management Process
  • Defining client centred goals by “Giving power back to the individual”
  • Developing Life Plans at the onset of relationship with clients
  • Understanding the issues by learning to listen effectively
  • Providing direction by shifting the person’s view
  • Working with family supports and increasing their effectiveness

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
Multi-Day

Extras:
Handouts, Posters

Note: The second day will build on the training content from first. Therefore it is recommended that although Day #1 is open to anyone working with the Frail Elderly, Day #2 is limited to those who have participated in the first day of training.

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Examining the impact of aging on the developmentally challenged, from the biological changes to the impact of Alzheimer’s.

Quality of Life
  • What is it and how can it be achieved?
Aging and its Effects
  • The effects of biological aging
  • Cognitive ability and impact of Alzheimer’s
Behaviour Management
  • The dynamics of challenging behaviours
  • Understanding the aggressive cycle
  • Defining an individual’s vulnerability
Care Strategies
  • Foundation of care: consistency, creativity and flexibility
  • Adapting the care routines
  • Functional assessment tools in dealing with challenging behaviours
  • Client Advocacy Approach

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
3 hour, Full-day

Extras:
Handouts, Posters
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Communication expresses attitude.

  • Basic introduction to Normal Aging
  • Basic introduction to the Brain
  • Basic introduction to the Impact of Alzheimer’s Disease and Dementia

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: This training module may be repeated to allow the rotation of staff through the sessions, while minimizing replacement costs. Alternatively, it is possible to mix/match different topics for a variety of presentations within a single seminar day.

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This workshop explores the impact of dementia on aging and sexual expression, as well as society/caregivers response to that intimacy.

  • What is content?
  • What is the impact of dementia and expression on sexuality and intimacy?
  • How do family members/spouses/partners feel about sexual expression?
  • How do “personal values” colour responses?
  • When is sexually expressive behaviour symptomatic of other presenting conditions?
  • Are there strategies that meet the need for loving intimacy?

Target:
Front-Line Staff, Registered Staff

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: This workshop may also be of assistance to the family of those living through dementia.

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Keeping in step with the resident’s family – adjusting, adapting, and supporting them to cope until the resident is no longer in our care.

  • Understanding the family and their responses
  • Working effectively with family members
  • Breaking habits – learning to listen
  • Providing direction by shifting the person’s view
  • Recognizing the realities of the situation and your limit

Target:
Front-Line Staff, Registered Staff

Schedule:
3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters
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Clients living with dementia lose skills, roles, recognition of family and freedom – what remains is ability to savour sensory pleasures of life.

  • Supportive Therapy Model
  • Sensory stimulation – what role does it play?
  • Recognizing retained pleasures of taste, texture, sight & smell amidst losses
  • Food experience as Supportive Therapy Model encouraging muscle memory, life skills, functional/sequential ability & rehabilitative memories
  • Maximize functionality, divert behaviours & minimize risk from behaviours
  • Sensory specific programming & measurement tools

Target:
Front-line Staff, Registered Staff

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters

Note: This training module may be repeated to allow the rotation of staff through the sessions, while minimizing replacement costs. Alternatively, it is possible to mix/match different topics for a variety of presentations within a single seminar day. May be presented by Patricia Butcher.

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This workshop gives insight into what to expect at the end of the long journey of living through dementia.

  • Helping the person with cognitive challenges to define comfort
  • Helping their caregivers to provide comfort
  • Living reflective of the person in the absence of expression
  • Understanding the difference between expression of emotion and physical anguish
  • Understanding when behaviour management ends and palliative care begins
  • End of life planning and support

Target:
Front-Line Staff, Registered Staff

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: Three hour workshop may be presented in the morning & repeated in the afternoon. Or condensed 1 1/2 hour workshop can be presented up to 4 times throughout the day. Families may find this workshop helpful in living & caring for a loved one with Dementia.

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Challenging staff to creatively provide one of the few pleasures left to frail individuals by exploring comfort through the senses.

  • Review the aging process and the brain
  • Learn the history of the senses
  • Get it “right from the start” with admission processes
  • Duplicate meaningful meal service despite specialty diets and strict criterion
  • Play… have “fun with foods” with the dementia resident

Target:
Front-Line Staff, Registered Staff

Schedule:
1 hour, 1.5 hours (repeated multiple times throughout the day)

Extras:
Handouts, Posters
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Explores the subtle differences between interpretation and intervention of dual diagnosis, and how these impact the client outcome.

  • Review of mental illnesses
  • Compare presentations of dementia and mental illnesses
  • Consider behaviour presentations
  • Explore intervention choices
  • Consider: when does mental health stop and dementia begin
  • Recognize when it is beyond our scope

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: This workshop is also relevant for community based organizations.

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Post falls assessment and analysis is a platform for greater care planning outcomes, focusing on prevention of future fall events.

Assessing now & later:
  • Follow up assessments
  • Recognizing cycles/episodes of aggressive, chronic & violent behaviour
  • Social and cognitive outcomes – understanding “neuro” signs
  • Documenting the whole picture
Care Planning now:
  • Connecting the dots – reviewing and updating
  • Progress notes flow
  • Restorative and physio
  • Family awareness
Responding to patterns of falls
  • Brainstorming with the whole team
  • Creating preventive measures

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
1 hour, 1 1/2 hours, 3 hours,

Extras:
Handouts, Posters

Note: Consider providing this workshop as a 3 hour session in the morning for your Registered Staff, and then as three 1 hour mini-workshops throughout the afternoon for your front line. With this schedule, a greater number of your staff will receive training relevant to their roles and responsibilities.

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The foundation for wellness in seniors is recreating the opportunity to build on ability and strengthen the potential for ability.

  • Defining ability versus disability through team assessment
  • Understanding the motivation of the personhood in a senior as a key to success
  • Creative, relevant social & recreational opportunities for promoting ability
  • Empowering the greater team to support programs

Target:
Front-line Staff, Registered Staff

Schedule:
3 hour, Full-day

Extras:
Handouts, Posters

Note: This workshop is provided by Patricia Butcher.

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Supporting concrete management systems that alter customer service focus and provide the client an enhanced quality of life experience.

  • Resident focused approach to bathing
  • Resident focused approach to dressing
  • Resident focused approach to grooming

Target:
Front-line Staff, Registered Staff

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters

Note: This training module may be repeated to allow the rotation of staff through the sessions, while minimizing replacement costs. Alternatively, it is possible to mix/match different topics for a variety of presentations within a single seminar day. Presented by Patricia Butcher

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For the Resident with Dementia & Related Disorders.

  • Achieving consent by developing trust with the resident through relevant relationships
  • Optimizing quality of life for the resident – no rush
  • How to communicate with the resident

Target:
Front-line Staff, Registered Staff

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters

Note: This training module may be repeated to allow the rotation of staff through the sessions, while minimizing replacement costs. Alternatively, it is possible to mix/match different topics for a variety of presentations within a single seminar day.

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Develop understanding and appreciation of Healthcare roles, then focus on support and cooperation between recreation and other departments.

  • A Day in The Life Of…
  • I need… You need… We ALL need…
  • Recreation simulation game
  • Working with difficult clients
  • Group role play
  • Strategies for cooperation

Target:
Front-line Staff, Registered Staff, Management

Schedule:
3 hour, Full-Day

Extras:
Handouts, Posters

Note: This workshop is provided by Patricia Butcher.

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Focuses on behaviours caregivers find the most challenging, & utilizes highly practical & effective techniques of Supportive Therapy.

Uniqueness of the Client
  • Vulnerability, biological changes and the experience
  • Differentiating between biological and circumstantial causes
Rational behind the Behaviour and the Techniques to Resolve It
  • Common behaviours – wandering, hoarding, sexually expressive & repetitive
Assessment Techniques
  • Care analysis
  • ADL assessment & programming evaluation
Programming Strategies
  • Retracting, redirecting & diverting techniques

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
3 hour, Full Day

Extras:
Posters, Certificates, Info Binders
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Examining what it may be like to have cognitive limitations. Exploring factors that may enhance the individual’s confusion & disorientation.

The Experience of Cognitive Limitations/Abilities
  • Causes of impairment beyond Alzheimer’s
  • Factors contributing to the resident’s confusion
  • Seeing the world through the resident’s eyes
  • The range of symptoms and the degree of vulnerability
The Proponents of Supportive Therapy
  • Determining maximum functioning level
  • Identifying strengths/compensating for limitations
  • Dealing with challenging behaviours
  • Reading behavioural cues to determine approach & intervention strategies
  • Reality reinforcement in the environment and approach
  • Utilizing effective communication strategies

Target:
Registered Staff, Managers

Schedule:
Full Day, Multi-Day

Extras:
Posters, Certificates, Info Binders

Note: Customized versions available for solely the Registered Staff or to include managers from all designations with Registered Staff. Day 1 & Day 2 available as stand alone full day workshops with handouts/posters.

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A commitment to compassionate relationships within the boundaries of confidentiality and professional conduct.

  • Defines “Therapeutic Relationships”
  • Outlines characteristics of healthy caregiver-resident relationship
  • Examines characteristics of professional communication
  • Identifies when relationship oversteps boundaries of confidentiality, professional roles and/or appropriate topics
  • Provides self-assessment questions to measure the nature of a “therapeutic” vs “non-therapeutic” relationship
  • Encourages healthy, compassionate relationships

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
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Assisting staff and family caregivers to recognize the opportunity of a meaningful visit while engaged in everyday care tasks.

  • Explore the resident’s relationship with their family prior to admission
  • Define a successful visit for a family member
  • Recognize your personal stress “hot buttons”
  • Strengthen the partnership between family, resident and the team of staff

Target:
Front-Line Staff, Registered Staff

Schedule:
1 hour, 1.5 hours

Extras:
Handouts, Posters

Note: The organization may choose to invite family to attend. If so, the workshops may be a combination of family and staff or separate workshops can be provided for the family and staff members.

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