Training

Leadership Focused

Help corporate, management, and leadership teams stay on mission.

Click on a training session below for descriptors, topics covered, and session options.

How to hire excellent people who will provide top service; then grow and retain them in the competitive recruiting race of healthcare.

  • Build hiring and performance planning policies that empower others
  • Learn to forecast for the future and involve staff in that change
  • Establish skills lists/succession
  • Creative recruitment sources
  • Make staff feel rewarded beyond the obvious

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: Separate workshops may be provided for the Leadership Team and Front Line Staff that are customized to their specific roles and responsibilities.

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Teamwork is not the only answer to success in health care – but it is an essential ingredient. Become a part of the solution!

  • Recognize characteristics of a Team versus a Group
  • Identify expected, realistic goals for teams
  • Review key factors in team development
  • Learn stages of team evolution
  • Identify your place amidst the personalities of the Team
  • Work towards consensus as a team
  • Direct conflict towards healthy outcomes

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Consider booking a full day of training specific to the roles/responsibilities of your Registered Staff and then a second day of 1 or 1 1/2 hour rotating “Team Tactics” workshops for your Front Line Staff.

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Explores how RNs are empowered, responsible, and accountable to whole home decisions, regardless of department or issue.

  • What does it mean to “Manage the Building”?
  • Prioritize based on whole Home issues
  • Manage your time beyond nursing issues
  • Measure issue to risk to action
  • Critical thinking scenarios
  • Take confidence in making your decisions, while empowering your staff to┬ácontribute suggestions and solutions

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: By combining the Captain of the Ship workshop with another 3 hour module on leadership, i.e. focused on communication, conflict or coaching, your Registered Staff will be able to enjoy a full day of enhancing their skills.

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Confront the negative attitudes that dis-empower staff and lead to complacent, inconsistent practises and move towards positive outcomes

“Problem” Employees:
  • Getting from personal to objective
  • Progressive discipline strategies
  • Knowing when and how to refer
Crisis Management:
  • Assessing the “hot” buttons
  • Controlling the out-of-control
  • Moving to resolution
Staying Motivated:
  • Preparing for the next change
  • When things don’t work out

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
Full-day

Extras:
Handouts, Posters
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Practical ways for the Coach/Manager to motivate, negotiate through conflict, refresh team dynamics & avoid complacency of silo team type

  • Introduction to the concept of “coaching in the workplace”
  • Recognizing and resolving barriers to healthy coach/team relationships
  • Learning how to delegate to others without giving up quality
  • Working through workplace scenarios to practice “coaching skills”
  • Building a personal “coaching” game plan – demonstrating skills daily
  • Measuring coaching benefits by staff morale and productivity
  • Recognizing the manager has lost their Team & creating a new game plan

Target:
Registered Staff, Managers

Schedule:
3 hour, Full Day

Extras:
Handouts, Posters

Note: Participants will leave equipped with a plan of action to implement coaching skills on a daily basis; a personal coaching game plan; proactively address potential & real conflict before it implodes and motivate staff daily to efficient and productive work expression.

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Enhance your skills with the latest management/coaching concepts, experiential work related projects, case studies & mentoring.

Day 1
  • The “must knows” of your role – legislation, governance, labour, MOHLTC, etc
  • Identifying the type of Manager you are…. and what you need to be
  • Learning the rules of leadership communication, meeting & attitude rules
Day 2
  • Building and coaching the Team you want
  • Normalizing “differences” and promoting conflict resolution
  • Rewarding accountability through acknowledgement of mistakes
Day 3
  • Reviewing and applying previous days’ content to case studies
  • Practicing shot gun leadership – responding quickly and confidently

Target:
Managers

Schedule:
Multi-Day

Extras:
Posters, Certificates, Info Binders

Note: If travel isn’t an issue, it is recommended that the training days are booked one month apart over three months to allow initiation and development of onsite workplace projects between dates.

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Share the excitement and feel empowered to be an effective change agent who directs innovation & resilience into quality results.

  • Doing more with less
  • Managing time
  • Surviving the chaos of change
  • Keeping your head above water
  • Maintaining a team attitude when you’re forced to compete
  • Balancing work life

Target:
Registered Staff, Managers

Schedule:
3 hours

Extras:
Handouts, Posters
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Empowering Leadership to maintain optimism, healthy workplace practice, and motivate staff to excellence amidst stress and understaffing.

  • Focus on the leadership role
  • Explore how communication impacts leadership and team
  • Understand workplace balance – give permission to say, “no”
  • Recognize the basis and outcome of conflict
  • Remove the staff/manager barriers created by conflict
  • Learn the basis and benefit of a Coaching Model
  • Motivate others to achieve excellence through empowerment/creative thinking

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters
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Provides three training days with self-guided work related projects over a three month period.

Day 1 – Creating Outcomes
  • Breaking the status quo
  • Building the attitude
  • Empowerment: Making change happen
Day 2 – Delegating Responsibly
  • Assessing the issue
  • Effective communication
  • Positive performance appraisals
Day 3 – Changing the Most Challenging
  • “Problem” employees & crisis management
  • Staying motivated …and motivating others!

Target:
Registered Staff, Managers

Schedule:
Full Day, Multi-Day

Extras:
Posters, Certificates, Info Binders

Note: Customized versions available for solely the Registered Staff or to include managers from all designations with Registered Staff. Day 1 & Day 2 available as stand alone full day workshops with handouts/posters.

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Registered Staff attend a 1 hour workshop introducing the method and format for coaching, followed by 1:1 coaching respective of schedules.

Approach Overview
  • Leadership goals focused on personal strengths and barriers
  • Steps developed by participant in collaboration with Coach
  • Follow up visits focus on success & challenges; review leadership principles
Value to the Participant
  • Participants absorb & practise leadership skills specific to individual needs
  • Participants feel safe, valued and supported
Value to the Organization
  • Relevant to the leadership needs of the RN & RPN roles
  • May be used or adapted for any supervisory role in organization
  • Coach assumes responsibility for scheduling flexibility, not participant

Target:
Registered Staff, Managers

Schedule:
3 hour, Full day

Extras:
Posters, Certificates, Info Binders

Benefits: Minimal to no staff replacement costs; progressive coaching with set leadership goals; works with staff schedules; experienced coaches still actively working at the bedside.

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Two day program seeking to redefine expectations around conflict resolution, communication & consistent leadership team conduct.

Day One (Leadership Team Only)
  • Defining daily departmental & interdepartmental goals
  • Communication – Leadership, departmental & whole home toolse
  • Empowering staff to address conflict
  • Workplace assignment
Day Two – Morning (Leadership Team Only)
  • Review results of the assignment and afternoon curriculum
Day Two – Afternoon (Leadership Team & selected front-line staff)
  • Understanding the definition of team
  • Applying conflict resolution process to common conflict situations
  • Next steps: keeping open communication to avoid conflict

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
Multi-Day

Extras:
Handouts, Posters

Note: On the afternoon of the second day, selected members of the frontline team join Registered Staff in a participatory experience focusing on solution based process & conflict resolution.

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Explore effective leadership – directing and managing others through negotiation, motivation & process application, while avoiding conflict.

Day 1 – Comprehending Leadership Basics
  • Review of empowerment & client centered leadership models
  • Making meetings matter
  • Understanding how to direct another’s performance
  • Practical interventions to assist with orientation of new employees, resolve issues, and uphold standards of performance
Day 2 – Responding to Challenges
  • Learn characteristics of aggressive, passive & assertive personalities
  • Examine the non-verbals you may be communicating or interpreting in others
  • Develop skills for responding to difficult persons
  • Learn to prepare, recognize and manage conflict situations
  • Implementation of process vs person to resolve issues.

Target:
Registered Staff, Managers

Schedule:
Multi-Day

Extras:
Handouts, Posters
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Staff that feel valued in the workplace will feel more positive, be more open to change, more flexible in approach & focused on excelling.

  • Recognize healthy workplace indicators
  • Build a solid foundation supporting quality focus
  • Link communication to productivity
  • Lead by demonstrating excellence
  • Explore the question – “Who is my client?”
  • Remember the value of reward

Target:
Registered Staff, Managers

Schedule:
3 hour

Extras:
Handouts, Posters

Note: Explore perception differences between “a job well done” for long term staff and new staff; examine how managers can blend differences to encourage staff to exceed expectations.

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Supporting excellence in care and services despite ongoing changes within the workplace and healthcare.

  • Introduction to Coaching process and language
  • Understanding staff’s perceived barriers to change
  • Knowing how to anticipate, negotiate and motivate staff
  • Measuring coaching and team efforts to resident outcomes
  • Maintaining quality relationships through change
  • Encouraging creative thinking towards excellence in senior’s care

Target:
Registered Staff, Managers

Schedule:
3 hour

Extras:
Handouts, Posters
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Employees may face critical issues that impact their performance at the moment and onwards. Ensure a Critical Stress Team is available.

Day 1:
  • What constitutes a “critical stress situation”
  • Personal response to critical stress – physically, psychologically
  • Stages of critical stress debriefing
  • Step by step critical stress debriefing process & interviewing skills
Day 2:
  • Case studies and debriefing scenarios
  • Group sessions that practice debriefing techniques
  • Development of organizational definition for debriefing teams
  • Question & answer period that responds to the “what if” scenarios

Target:
Registered Staff, Managers

Schedule:
Multi-Day

Extras:
Handouts, Certificates

Note: A two day workshop that examines the purposes of a Debriefing Team and provides guidelines for creating an in-house team at your organization.

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Training and ongoing support for Registered Staff, assisting them to understand roles, boundaries, organize tasks, manage conflict and problem solve.

Time Management and prioritizing based on:
  • Operational risk outcome
  • Resident and risk outcome
  • Personal daily tasks & organizational skills
Delegating Responsibly based on:
  • Positional boundaries, authoritative role and accountability to authority
  • Skill set
  • Empowering the team to problem solve
Communication and Conflict Resolution:
  • Positive communication, problem solving, conflict management
  • Differentiating between conflict and performance issues

Target:
Registered Staff, Managers

Schedule:
Full Day, Multi-Day

Extras:
Handouts, Posters

Note: Following the training day, FCS would provide 3 follow up days focused on mentoring. It is recommended that the days are booked at one month intervals & may include 2 hr refresher workshops repeated up to 3 times/day.

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A fun look at “office” politics, our relationship to each other’s success and why workplaces often become toxic.

  • Separate relationships from performance
  • Agree to disagree – learning respectful conflict
  • Learn the “how-to” of healthy workplace relationships
  • Coach others to common goals
  • Remember we are all on the same team!

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: By combining this workshop with another 3 hour module on leadership, i.e. focused on communication, conflict or coaching, your Registered Staff will be able to enjoy a full day of inspirational learning that enhances their skills.

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Exploring the impact of governance and internal quality policies on how care is provided, choice perceived and expectations exceeded.

  • The positive impact of quality policies and governance
  • How the language of governance and quality outcomes influences change
  • The right to decline versus refuse – avoiding negatively implied language
  • Recognizing responsive behaviours as a form of communication
  • Evidencing “choice” in all care and services
  • Using “leaders” to reinforce governance and quality outcomes daily
  • Guests who are serving in someone else’s home

Target:
Registered Staff, Managers

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters
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Supporting concrete management systems that alter customer service focus and provide the client an enhanced quality of life experience.

  • Understanding and establishing indicators for organizational success
  • Influencing the culture to practice mission driven values
  • Modular care – reduction in operational costs
  • Staff performance planning – value based hiring and measurement practices
  • Deployment of customer focused staff
  • Staff accountability to a customer service model
  • Examples of client satisfaction based on measurement

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
1 1/2 hour, 3 hour, Full Day

Extras:
Handouts, Posters

Note: Customized workshops fitted to meet the needs of the front line staff in 1.5 hour workshops or the additional roles and responsibilities of the Registered Staff and managers over a full day.

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Helping others achieve their full potential while never losing sight of the end result is often the most difficult element of leadership.

  • Understand your Team
  • Recognize how communication can undermine or build
  • Explore basics of coaching and benefits of a Coaching Model
  • Promote initiative and accountability
  • Creative problem solving – encourage others to be lifelong learners
  • Keeping sane while leading the “Island of Misfits”

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: By combining the Culture of Leadership workshop with another 3 hour module on leadership, i.e. focused on communication, conflict or coaching, your Registered Staff will be able to enjoy a full day of enhancing their skills.

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A multi-site workshop that focuses on operational reviews and provides process and rationale for daily self operational review.

  • Understand and implement a basic business case for daily operations
  • Develop daily practice that measures operational efficiency
  • Develop and implement variant reporting & solution based concepts to the bottom line
  • Utilize tools to empower consistent practice from other team members
  • Receive a tool kit that participants of the workshop can take with them

Target:
Registered Staff, Managers

Schedule:
Full Day

Extras:
Handouts, Posters
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FROM THE BLOG

Jayne Harvey’s New HEADS UP Program

Posted on December 18, 2014
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