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Jayne Harvey’s New HEADS UP Program

NEW in 2015!

Helping navigate care and safety when resident’s are demonstrating high-risk/aggressive behaviour.

To kick off our new HEADS UP PROGRAM, we’re releasing three 12 minute HEADS UP Perspective videos directly to your email for FREE.

These videos look at different perspectives when providing care to resident’s who are demonstrating high-risk/aggressive behaviours:

1. Resident’s Perspective
2. Staff’s Perspective
3. Management’s Perspectives

In each perspective video we will look at each perspective using our new HEADS UP Acronym:

H – History
E – Environment
A – Assessment
D – Diagnosis
S – Safety
U – Unity
P – Protocol

Head over to

Posted in Blog, Training

Looking for LTC Training in 2013?

It is our pleasure to remind you that for 30 years FCS International has been conducting:

– Leadership training for Long Term Care (LTC)
– Prevention of Resident Abuse and Neglect Education for LTC
– Complex and Responsive Behaviour Training for LTC

FCS International is a perfect fit as a training provider to help you and your residents benefit from the recent news of the Ministry of Health and Long Term Care (MOHLTC) providing funding for much needed training in Ontario Long Term Care (LTC) Homes.

If you’re a Long Term Care facility looking for eligible and relevant training topics, feel free to check out our:

 Leadership Focused Training

Resident Focused Training
Resident Focused

myTrainer Inservice Program
myTrainer Inservice Program
(Mandatory Training)

Or give us a call (905) 985-6811


The FCS International Team

Posted in Blog, Training

Client Thank You Event (Photos!)

We just wanted to take a moment and thank all of you who attended our FCS International “How To Make Learning a Hoot!” event on Friday! The event was a lot of fun and we’re so happy you all could be a part of it!

Here are some pictures from the day:
(to see more pictures click on continue reading)

Jayne Harvey, RN, How to Make Learning a HOOT Workshop

continue reading »

Posted in eLearning, Training

Free Training Event with Jayne Harvey

Posted in eLearning, Training

Accessibility: An Indicator for Success

Accessibility: An Indicator for Success

In terms of the workplace, the word “accessibility” or “accessible” has generally denoted an “open-door policy” or a method of movement for those with disabilities – basically, a way to access someone or something. The evolution of the workforce and the diversity of its employees, environment and demands have expanded the definition of accessibility to include the application of the word to relationships, work space options and technologies. Using accessibility as a measurement for flexible work solutions can be one of the best quality assurance steps a health care company can make.

The concept of ‘accessible work’ forces partners with our commitment to offer choices to their clients, residents and patients. If we as employers expect our employees to offer choices and flexibility as part of care and services, we must also offer the same accessible choices to employees. This is not to suggest that we enable a workforce that is without boundaries, but consider the following options:

continue reading »

Posted in Consulting, eLearning, Training

The Highway to Harmony

Highway To Harmony

Our business of caring is based on exceptional customer service where excellence requires strong relationships and staff who understand their role in promoting positive interactions. And they must combine that nurturing and empathetic spirit with remarkable time-management and organizational ability. Staff members often find multi-tasking a dance of deadlines. All departments must work in unison. If one part of the machine is not as efficient or organized, the whole may be affected.

We’ve all had experiences when we get caught up in blaming each other for our bad day, and conflict rears its ugly head. The challenge is to resolve the issue instead of attacking the person. Conflict in the workplace usually surfaces as criticism about another staff person, resulting in subjective interpretation, gossip and innuendo, all of which fracture relationships. A good day is determined by “who is working with whom” rather than by everyone working together so that every day is a good day for everybody.

Why is it so difficult to maintain harmonious relationships in an industry that prides itself on caring for the frail?

continue reading »

Posted in Consulting, Training

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