Training

Specific Topic Subjects: Team Oriented

Strategies for creating & sustaining a culture of caring. Explore HR practices, policy development, operational practises & care given.

Understanding Self
  • Through personality quizzes group sharing, and examining successes
Understanding Culture of Caring
  • Defining the phrase
  • Exploring how we learn
  • Creating and sharing vision
  • Characteristics of quality
Understanding the ABC’s of Change
  • Strategic planning
  • Communication efficiency
  • Case study discussion

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
3 hour, Full Day

Extras:
Posters, Certificates, Info Binders

Note: Includes exercises that demonstrate how values can be actualized and measured in each department and how this will increase productivity.

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Exploring the influences that interfere with a positive work environment and challenge our values.

  • Recognize negative workplace indicators, i.e. forms of abuse, avoidance, etc
  • Discover the role you play in defusing potential crisis
  • Learn the keys to build and maintain a positive Team
  • Learn hiring practices, performance planning to motivation and staff recognition that lay the foundation for a positive work experience
  • Consider the impact on your client and their family
  • Be proactive, rather than reactive by effectively tracking key indicators and staying accountable

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
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Teamwork is not the only answer to success in health care – but it is an essential ingredient. Become a part of the solution!

  • Recognize characteristics of a Team versus a Group
  • Identify expected, realistic goals for teams
  • Review key factors in team development
  • Learn stages of team evolution
  • Identify your place amidst the personalities of the Team
  • Work towards consensus as a team
  • Direct conflict towards healthy outcomes

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Consider booking a full day of training specific to the roles/responsibilities of your Registered Staff and then a second day of 1 or 1 1/2 hour rotating “Team Tactics” workshops for your Front Line Staff.

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Bullying is an attempt to control someone through the misuse of power and intimidation, and to leave the victim feeling helpless.

  • Definitions of “Bullying”
  • Recognizes subtle and overt methods of bullying
  • Explores personality traits
  • Outlines sounds practices and policies
  • Develops solutions in what appears to be an impossible situation
  • Provides concrete interventions

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: This workshop is also available under the title, “Empowerment in the Workplace”. Choice of title is based on the message you would like to convey to staff when promotional posters go out prior to the presentation.

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A great work environment won’t “just happen”, nor does it result from a Management Policy. It is the result of empowered, fulfilled staff.

  • What is needed to achieve “Excellence”?
  • Performance Planning Tools – value, reflective of attitude
  • Anticipate, negotiate and motivate to recruit and retain positive staff
  • Promote accessible relationships
  • Improve organizational attitudes and productivity
  • Learn simple, effective steps that enhance all areas of your life
  • Discover fun again!

Target:
Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
perfect for meetings
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Sacrifice, fatigue and endless hours define just another day in healthcare. Explore influences that motivate, focus and refresh!

  • Explore why caregivers give to others beyond their personal wellness
  • Explore/reexamine your list of “Have To’s” – those tasks and commitments that you feel “obliged” to do although they challenge healthy balance
  • Examine where you fit on the team.
  • Stay one step ahead of unhealthy attitudes – yours, clients and coworkers
  • Create daily opportunities for wellness, laughter and spontaneity
  • Develop your ability to experience the “gift of giving” through all the red tape

Target:
Front-line Staff, Registered Staff, Management

Schedule:
1 1/2 hour, 3 hour, Full-Day

Extras:
Handouts, Posters
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Teaching Managers how to empower and motivate staff; while teaching staff how to manage their managers ensuring support for their roles

Breaking the Status Quo
  • Recognize standard management/staff relations and roadblocks to creativity
  • Review the values of Customer Service
Building the “Attitude”
  • Encourage people to change/unleash creativity
  • Learn methods to instill drive and raise commitment
  • “Turn people on” by building trust, confidence and motivating
Client Centred Approach
  • Mesh individual, team and organizational philosophies & objectives
  • Instill effective problem solving/communication strategies
  • Sell it to the rest of the organization and to the community

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
3 hours, Full-Day

Extras:
Handouts, Posters
perfect for meetings
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Share the excitement and feel empowered to be an effective change agent who directs innovation & resilience into quality results.

  • Doing more with less
  • Managing time
  • Surviving the chaos of change
  • Keeping your head above water
  • Maintaining a team attitude when you’re forced to compete
  • Balancing work life

Target:
Registered Staff, Managers

Schedule:
3 hours

Extras:
Handouts, Posters
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Supporting excellence in care and services despite ongoing changes within the workplace and healthcare.

  • Introduction to Coaching process and language
  • Understanding staff’s perceived barriers to change
  • Knowing how to anticipate, negotiate and motivate staff
  • Measuring coaching and team efforts to resident outcomes
  • Maintaining quality relationships through change
  • Encouraging creative thinking towards excellence in senior’s care

Target:
Registered Staff, Managers

Schedule:
3 hour

Extras:
Handouts, Posters
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Examine how personal definitions of “respect” differ, and how these variations impact on a healthy workplace.

  • Defining respect
  • Components of respect
  • Applying respect to relationships
  • Healthy workplace indicators
  • Comparing characteristics of healthy & unhealthy workplaces
  • Making the change from unhealthy to healthy environments

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
perfect for meetings
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Everyone talks about the need for teamwork, but it takes more than talk to empower you and your team to greater success.

  • Consider – what makes up a Team?
  • Recognize the differences between a “Team” and a “Group”
  • Identify key activities of the Team
  • Identify the impact of various personalities within a Team, including yours!
  • Contribute to your Team’s growth
  • Work towards consensus

Target:
Front-Line Staff, Registered Staff

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: Consider booking 1 or 1.5 hour workshops that allow your Front Line Staff to rotate through a “Team Tactics” presentation, and then book a second day for your Registered Staff to learn skills specific to their roles/responsibilities in the full day workshop “Building Your Team”.

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FROM THE BLOG

Jayne Harvey’s New HEADS UP Program

Posted on December 18, 2014
READ MORE
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