Training

Specific Topic Subjects: Registered Staff Specific

Practical ways for the Coach/Manager to motivate, negotiate through conflict, refresh team dynamics & avoid complacency of silo team type

  • Introduction to the concept of “coaching in the workplace”
  • Recognizing and resolving barriers to healthy coach/team relationships
  • Learning how to delegate to others without giving up quality
  • Working through workplace scenarios to practice “coaching skills”
  • Building a personal “coaching” game plan – demonstrating skills daily
  • Measuring coaching benefits by staff morale and productivity
  • Recognizing the manager has lost their Team & creating a new game plan

Target:
Registered Staff, Managers

Schedule:
3 hour, Full Day

Extras:
Handouts, Posters

Note: Participants will leave equipped with a plan of action to implement coaching skills on a daily basis; a personal coaching game plan; proactively address potential & real conflict before it implodes and motivate staff daily to efficient and productive work expression.

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Share the excitement and feel empowered to be an effective change agent who directs innovation & resilience into quality results.

  • Doing more with less
  • Managing time
  • Surviving the chaos of change
  • Keeping your head above water
  • Maintaining a team attitude when you’re forced to compete
  • Balancing work life

Target:
Registered Staff, Managers

Schedule:
3 hours

Extras:
Handouts, Posters
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Empowering Leadership to maintain optimism, healthy workplace practice, and motivate staff to excellence amidst stress and understaffing.

  • Focus on the leadership role
  • Explore how communication impacts leadership and team
  • Understand workplace balance – give permission to say, “no”
  • Recognize the basis and outcome of conflict
  • Remove the staff/manager barriers created by conflict
  • Learn the basis and benefit of a Coaching Model
  • Motivate others to achieve excellence through empowerment/creative thinking

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters
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Registered Staff attend a 1 hour workshop introducing the method and format for coaching, followed by 1:1 coaching respective of schedules.

Approach Overview
  • Leadership goals focused on personal strengths and barriers
  • Steps developed by participant in collaboration with Coach
  • Follow up visits focus on success & challenges; review leadership principles
Value to the Participant
  • Participants absorb & practise leadership skills specific to individual needs
  • Participants feel safe, valued and supported
Value to the Organization
  • Relevant to the leadership needs of the RN & RPN roles
  • May be used or adapted for any supervisory role in organization
  • Coach assumes responsibility for scheduling flexibility, not participant

Target:
Registered Staff, Managers

Schedule:
3 hour, Full day

Extras:
Posters, Certificates, Info Binders

Benefits: Minimal to no staff replacement costs; progressive coaching with set leadership goals; works with staff schedules; experienced coaches still actively working at the bedside.

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Two day program seeking to redefine expectations around conflict resolution, communication & consistent leadership team conduct.

Day One (Leadership Team Only)
  • Defining daily departmental & interdepartmental goals
  • Communication – Leadership, departmental & whole home toolse
  • Empowering staff to address conflict
  • Workplace assignment
Day Two – Morning (Leadership Team Only)
  • Review results of the assignment and afternoon curriculum
Day Two – Afternoon (Leadership Team & selected front-line staff)
  • Understanding the definition of team
  • Applying conflict resolution process to common conflict situations
  • Next steps: keeping open communication to avoid conflict

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
Multi-Day

Extras:
Handouts, Posters

Note: On the afternoon of the second day, selected members of the frontline team join Registered Staff in a participatory experience focusing on solution based process & conflict resolution.

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Staff that feel valued in the workplace will feel more positive, be more open to change, more flexible in approach & focused on excelling.

  • Recognize healthy workplace indicators
  • Build a solid foundation supporting quality focus
  • Link communication to productivity
  • Lead by demonstrating excellence
  • Explore the question – “Who is my client?”
  • Remember the value of reward

Target:
Registered Staff, Managers

Schedule:
3 hour

Extras:
Handouts, Posters

Note: Explore perception differences between “a job well done” for long term staff and new staff; examine how managers can blend differences to encourage staff to exceed expectations.

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Encouraging employer/employee partnership that sustains a positive work environment for the common mission of the client/resident.

  • Trends in LTC and healthcare
  • When and how to communicate, negotiate and delegate
  • Partners in care – resident, family, staff, management and union
  • The “Blame Game” – a contest where everyone is guaranteed to lose
  • Objective versus subjective measurement of client centered care – what does it really mean?
  • Learning to learn through failure – perfection is impossible

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters
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Helping others achieve their full potential while never losing sight of the end result is often the most difficult element of leadership.

  • Understand your Team
  • Recognize how communication can undermine or build
  • Explore basics of coaching and benefits of a Coaching Model
  • Promote initiative and accountability
  • Creative problem solving – encourage others to be lifelong learners
  • Keeping sane while leading the “Island of Misfits”

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: By combining the Culture of Leadership workshop with another 3 hour module on leadership, i.e. focused on communication, conflict or coaching, your Registered Staff will be able to enjoy a full day of enhancing their skills.

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Assisting RNs and RPNs who are challenged to get enough time out of the day to achieve the expected role outcomes.

  • Identify and review priorities measured to risk outcome
  • Employ critical thinking skills on the fly – re-prioritize
  • Lead others to use YOUR time well
  • Organize and delegate defined by positional skiil and authority
  • Make the cut – know when you’ve lost the team
  • Move past crisis to creative thinking
  • Practical worksheets to encourage theory and practise

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

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Prevention of violence requires active, assertive, and preventative action with all employees assuming accountability.

  • Recognize internal conflict as measurable QI indicator of healthy workplaces
  • Review how home conflict presents itself in the workplace – victim/perpetrator
  • Learn/review “Best Practices” models for violence prevention
  • Consider the impact of unified, consistent conflict approach by all staff
  • Develop awareness-building and educational programs
  • Ensure confidentiality and privacy for victim/perpetrator while addressing the┬áperception of inactivity by organizational leadership teams

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Consider inviting an FCS Consultant back for consult day(s). The Consultant will assist your organization to develop a “Violence/Conflict Prevention” team that actively tracks, mediates and educates staff to the dangers of ignoring the warning bells.

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