Training

Specific Topic Subjects: Management Team

How to hire excellent people who will provide top service; then grow and retain them in the competitive recruiting race of healthcare.

  • Build hiring and performance planning policies that empower others
  • Learn to forecast for the future and involve staff in that change
  • Establish skills lists/succession
  • Creative recruitment sources
  • Make staff feel rewarded beyond the obvious

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: Separate workshops may be provided for the Leadership Team and Front Line Staff that are customized to their specific roles and responsibilities.

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Enhance your skills with the latest management/coaching concepts, experiential work related projects, case studies & mentoring.

Day 1
  • The “must knows” of your role – legislation, governance, labour, MOHLTC, etc
  • Identifying the type of Manager you are…. and what you need to be
  • Learning the rules of leadership communication, meeting & attitude rules
Day 2
  • Building and coaching the Team you want
  • Normalizing “differences” and promoting conflict resolution
  • Rewarding accountability through acknowledgement of mistakes
Day 3
  • Reviewing and applying previous days’ content to case studies
  • Practicing shot gun leadership – responding quickly and confidently

Target:
Managers

Schedule:
Multi-Day

Extras:
Posters, Certificates, Info Binders

Note: If travel isn’t an issue, it is recommended that the training days are booked one month apart over three months to allow initiation and development of onsite workplace projects between dates.

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Share the excitement and feel empowered to be an effective change agent who directs innovation & resilience into quality results.

  • Doing more with less
  • Managing time
  • Surviving the chaos of change
  • Keeping your head above water
  • Maintaining a team attitude when you’re forced to compete
  • Balancing work life

Target:
Registered Staff, Managers

Schedule:
3 hours

Extras:
Handouts, Posters
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Employees may face critical issues that impact their performance at the moment and onwards. Ensure a Critical Stress Team is available.

Day 1:
  • What constitutes a “critical stress situation”
  • Personal response to critical stress – physically, psychologically
  • Stages of critical stress debriefing
  • Step by step critical stress debriefing process & interviewing skills
Day 2:
  • Case studies and debriefing scenarios
  • Group sessions that practice debriefing techniques
  • Development of organizational definition for debriefing teams
  • Question & answer period that responds to the “what if” scenarios

Target:
Registered Staff, Managers

Schedule:
Multi-Day

Extras:
Handouts, Certificates

Note: A two day workshop that examines the purposes of a Debriefing Team and provides guidelines for creating an in-house team at your organization.

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Encouraging employer/employee partnership that sustains a positive work environment for the common mission of the client/resident.

  • Trends in LTC and healthcare
  • When and how to communicate, negotiate and delegate
  • Partners in care – resident, family, staff, management and union
  • The “Blame Game” – a contest where everyone is guaranteed to lose
  • Objective versus subjective measurement of client centered care – what does it really mean?
  • Learning to learn through failure – perfection is impossible

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters
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Exploring the impact of governance and internal quality policies on how care is provided, choice perceived and expectations exceeded.

  • The positive impact of quality policies and governance
  • How the language of governance and quality outcomes influences change
  • The right to decline versus refuse – avoiding negatively implied language
  • Recognizing responsive behaviours as a form of communication
  • Evidencing “choice” in all care and services
  • Using “leaders” to reinforce governance and quality outcomes daily
  • Guests who are serving in someone else’s home

Target:
Registered Staff, Managers

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters
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Supporting concrete management systems that alter customer service focus and provide the client an enhanced quality of life experience.

  • Understanding and establishing indicators for organizational success
  • Influencing the culture to practice mission driven values
  • Modular care – reduction in operational costs
  • Staff performance planning – value based hiring and measurement practices
  • Deployment of customer focused staff
  • Staff accountability to a customer service model
  • Examples of client satisfaction based on measurement

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
1 1/2 hour, 3 hour, Full Day

Extras:
Handouts, Posters

Note: Customized workshops fitted to meet the needs of the front line staff in 1.5 hour workshops or the additional roles and responsibilities of the Registered Staff and managers over a full day.

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A multi-site workshop that focuses on operational reviews and provides process and rationale for daily self operational review.

  • Understand and implement a basic business case for daily operations
  • Develop daily practice that measures operational efficiency
  • Develop and implement variant reporting & solution based concepts to the bottom line
  • Utilize tools to empower consistent practice from other team members
  • Receive a tool kit that participants of the workshop can take with them

Target:
Registered Staff, Managers

Schedule:
Full Day

Extras:
Handouts, Posters
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Prevention of violence requires active, assertive, and preventative action with all employees assuming accountability.

  • Recognize internal conflict as measurable QI indicator of healthy workplaces
  • Review how home conflict presents itself in the workplace – victim/perpetrator
  • Learn/review “Best Practices” models for violence prevention
  • Consider the impact of unified, consistent conflict approach by all staff
  • Develop awareness-building and educational programs
  • Ensure confidentiality and privacy for victim/perpetrator while addressing the¬†perception of inactivity by organizational leadership teams

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Consider inviting an FCS Consultant back for consult day(s). The Consultant will assist your organization to develop a “Violence/Conflict Prevention” team that actively tracks, mediates and educates staff to the dangers of ignoring the warning bells.

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