Training

Specific Topic Subjects: Family

Examine the pressures placed on the community worker with the older client and their family. Looking at what is happening and what is needed to do the job effectively.

The Role
  • Limits of working in a person’s home
  • changing responsibilities
The Client
  • Responses to disability
  • Meaning and effect of grieving
The Family
  • Roadblocks to logic
  • Rationale of blaming others
What is needed:
  • With the family:
    • Enhancing communication pattern
    • Art of predicting
  • With the client:
    • Dealing with grief
    • Directing towards independence
    • For self:
      • Ways to detach
      • Blowing your own horn

Target:
Front-line Staff, Registered Staff

Schedule:
Full-day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview

Individualizing Care and Serices

An interactive workshop that takes participants through individualizing care and services from a client’s perspective.
  • Learn communication skills – verbal & non-verbal
  • Identify and examine how we handle conflict/complaints as individuals
  • Recognize the impact of stress
  • Learn various family responses to stress, i.e. veiled, irate and supportive
  • Examine competitive realities & the impact of current trends in healthcare
  • Make contact with the client through understanding their view of service
  • Measure your success by satisfaction – is mine the same as yours?

Target:
Front-line Staff, Registered Staff, Management

Schedule:
1 hour, 1 ½ hour, 3 hour, Full-Day, Multi-Day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview
FROM THE BLOG

Jayne Harvey’s New HEADS UP Program

Posted on December 18, 2014
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