Training

Specific Topic Subjects: Customer Service

Individualizing Care and Serices

An interactive workshop that takes participants through individualizing care and services from a client’s perspective.
  • Learn communication skills – verbal & non-verbal
  • Identify and examine how we handle conflict/complaints as individuals
  • Recognize the impact of stress
  • Learn various family responses to stress, i.e. veiled, irate and supportive
  • Examine competitive realities & the impact of current trends in healthcare
  • Make contact with the client through understanding their view of service
  • Measure your success by satisfaction – is mine the same as yours?

Target:
Front-line Staff, Registered Staff, Management

Schedule:
1 hour, 1 ½ hour, 3 hour, Full-Day, Multi-Day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview
FROM THE BLOG

Jayne Harvey’s New HEADS UP Program

Posted on December 18, 2014
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