Individualizing Care and Serices

• Learn communication skills – verbal & non-verbal
• Identify and examine how we handle conflict/complaints as individuals
• Recognize the impact of stress
• Learn various family responses to stress, i.e. veiled, irate and supportive
• Examine competitive realities & the impact of current trends in healthcare
• Make contact with the client through understanding their view of service
• Measure your success by satisfaction – is mine the same as yours?

Target:

Front-line Staff, Registered Staff, Management

Schedule:

1 hour, 1 ½ hour, 3 hour, Full-Day, Multi-Day

Extras:

Handouts, Posters