Training

Specific Topic Subjects: Conflict Resolution

Exploring the influences that interfere with a positive work environment and challenge our values.

  • Recognize negative workplace indicators, i.e. forms of abuse, avoidance, etc
  • Discover the role you play in defusing potential crisis
  • Learn the keys to build and maintain a positive Team
  • Learn hiring practices, performance planning to motivation and staff recognition that lay the foundation for a positive work experience
  • Consider the impact on your client and their family
  • Be proactive, rather than reactive by effectively tracking key indicators and staying accountable

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
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Bullying is an attempt to control someone through the misuse of power and intimidation, and to leave the victim feeling helpless.

  • Definitions of “Bullying”
  • Recognizes subtle and overt methods of bullying
  • Explores personality traits
  • Outlines sounds practices and policies
  • Develops solutions in what appears to be an impossible situation
  • Provides concrete interventions

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: This workshop is also available under the title, “Empowerment in the Workplace”. Choice of title is based on the message you would like to convey to staff when promotional posters go out prior to the presentation.

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Confront the negative attitudes that dis-empower staff and lead to complacent, inconsistent practises and move towards positive outcomes

“Problem” Employees:
  • Getting from personal to objective
  • Progressive discipline strategies
  • Knowing when and how to refer
Crisis Management:
  • Assessing the “hot” buttons
  • Controlling the out-of-control
  • Moving to resolution
Staying Motivated:
  • Preparing for the next change
  • When things don’t work out

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
Full-day

Extras:
Handouts, Posters
perfect for meetings
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A whole home approach to diffusing and responding to issues.

  • Why complaints?
  • Creating a receptive climate
  • Differentiating between minor and serious expressions of concern
  • Communicate. Communicate. COMMUNICATE!
  • Following the complaint process
  • Learning your role when dealing with complaints
  • Life beyond complaints!!!

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then either 2 workshops of 1.5 hours or 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

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Provides insight into individual ability to manage and cope with conflict. Examines how each person either defuses or enflames conflict.

  • Understand differences between Aggressive, Passive and Assertive personalities.
  • Learn the rights of the Assertive person
  • Manage a conflict situation using practical tips for approach & communication
  • Recognize non-verbal messages that drown out words
  • Examine the impact of daily stressors on relationships
  • Relax … knowing you are equipped to respond to angry people

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then either 2 workshops of 1.5 hours or 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

perfect for meetings
Download topic overview

Designed to provide participants with the knowledge needed to recognize abuse, intervene and advocate for the victim.

  • Recognize types of abuse – physical, verbal, emotional, financial and neglect
  • Explore abuse scenarios, i.e. Family/Friend to Elder within their homes or within the organization, Staff/Volunteer to Elder and Resident to Resident
  • Learn the Cycle of Abuse
  • Review legal responsibilities and implications
  • Prevent abuse – within homes and in organizations

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours

Extras:
Handouts, Posters
perfect for meetings
Download topic overview

Family members unable to cope with the physical/cognitive challenges of loved ones, may turn their frustrations on staff.

  • Define family relationships
  • Recognize existing family dynamics
  • Understand the family response to crisis
  • Engage in positive interactions that foster trust
  • Depersonalize and get to the issues
  • Learn the Family Centered Approach for success

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Provide 3 hour workshop specific to Registered Staff in the morning and then either two workshops each 1 12/ hours in length or three workshops each 1 hour in length for Front Line Staff during the afternoon.

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Empowering Leadership to maintain optimism, healthy workplace practice, and motivate staff to excellence amidst stress and understaffing.

  • Focus on the leadership role
  • Explore how communication impacts leadership and team
  • Understand workplace balance – give permission to say, “no”
  • Recognize the basis and outcome of conflict
  • Remove the staff/manager barriers created by conflict
  • Learn the basis and benefit of a Coaching Model
  • Motivate others to achieve excellence through empowerment/creative thinking

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview

Individualizing Care and Serices

An interactive workshop that takes participants through individualizing care and services from a client’s perspective.
  • Learn communication skills – verbal & non-verbal
  • Identify and examine how we handle conflict/complaints as individuals
  • Recognize the impact of stress
  • Learn various family responses to stress, i.e. veiled, irate and supportive
  • Examine competitive realities & the impact of current trends in healthcare
  • Make contact with the client through understanding their view of service
  • Measure your success by satisfaction – is mine the same as yours?

Target:
Front-line Staff, Registered Staff, Management

Schedule:
1 hour, 1 ½ hour, 3 hour, Full-Day, Multi-Day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview

Affirming nurses and teaching them to apply compassion, empathy, and forgiveness to themselves so they may recover from emotional stress.

Reduce the impact of repetitive exposure to daily trauma and unpredictable client outcome associated with nursing, stressors that result in career burnout, elevated sick time, high staff turnover, fractured teamwork, and low energy.
  • Identify sources and damage of stress in the workplace
  • Define critical incident stress
  • Discuss stress management in the health care sector
  • Develop debriefing techniques
  • Utilize strategies for self-care and recovery
  • Relevant self awareness exercises
  • Feel refreshed and empowered to return to the workplace

Target:
Front-line Staff, Registered Staff, Management

Schedule:
3 hour, Full-Day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview

Prevention of violence requires active, assertive, and preventative action with all employees assuming accountability.

  • Recognize internal conflict as measurable QI indicator of healthy workplaces
  • Review how home conflict presents itself in the workplace – victim/perpetrator
  • Learn/review “Best Practices” models for violence prevention
  • Consider the impact of unified, consistent conflict approach by all staff
  • Develop awareness-building and educational programs
  • Ensure confidentiality and privacy for victim/perpetrator while addressing the perception of inactivity by organizational leadership teams

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Consider inviting an FCS Consultant back for consult day(s). The Consultant will assist your organization to develop a “Violence/Conflict Prevention” team that actively tracks, mediates and educates staff to the dangers of ignoring the warning bells.

perfect for meetings
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