Strategies for creating & sustaining a culture of caring. Explore HR practices, policy development, operational practises & care given.

• Through personality quizzes group sharing, and examining successes

• Defining the phrase
• Exploring how we learn
• Creating and sharing vision
• Characteristics of quality

• Strategic planning
• Communication efficiency
• Case study discussion

Target:

Front-line Staff, Registered Staff, Managers

Schedule:

3 hour, Full Day

Extras:

Posters, Certificates, Info Binders

Note: Includes exercises that demonstrate how values can be actualized and measured in each department and how this will increase productivity.

Presentation will coordinate the languages of RAI/MDS, the ACT, Resident’s Bill of Rights and clinical assessments into progress notes.

• Care planning now – the value of a care plan, the importance of updating the care plan and the impact of changes on point of care/resident flow sheets
• Documentation that supports the language of the ACT
• “No Go” zones – avoiding documentation that infers blame/negligence
• Positive language choices for documentation that reflect choices
• Using “inter-disciplinary thought” as part of the assessment process
• Case reviews used as care planning and documentation examples

Target:

Registered Staff, Managers

Schedule:

3 hour, Full Day

Extras:

Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

Be prepared to be excited, and feel empowered to become an effective change agent or “Dragon Slayer” in your facility.

• P.O.’d, B.O.’d and O.D.’d
• The pressures on the industry
• The new clientele and their family
• The Underwear Phenomenon
• The power of negative staff and ineffective managers

• Strengthening staff/manager and departmental relationships
• Effective problem solving and communications strategies
• Effectively doing more with less
• Becoming the “Dragon Slayer” or change agent

Target:

Front-line Staff, Registered Staff, Managers

Schedule:

1 1/2 hours, 3 hours, Full-day

Extras:

Handouts, Posters

A 2 day comprehensive behavioural problem-solving methodology consisting of assessment, programming & clinical care strategies.

• Differentiate symptomatic from circumstantial behaviours
• Learn the differences between behaviour care versus management
• Understand concepts of behavioural response and assessment strategies
• Identify and decrease the impact of stressors
• Understand organizational factors that deter effective behaviour management
• Gain a variety of functional assessment and programming tools

• Gain effective documentation strategies for consistent 24 hour care
• Gain comprehensive programming assessment and strategies
• Understand specific behaviours through formal analysis techniques
• Learn outcome measurement techniques to demonstrate success

Target:

Front-line Staff, Registered Staff, Managers

Schedule:

Multi-Day

Extras:

Handouts, Posters, Certificates

Note: This program is applicable for the elderly with dementia, cognitively well post psychiatric and the developmentally challenged.

Confront the negative attitudes that dis-empower staff and lead to complacent, inconsistent practises and move towards positive outcomes

• Getting from personal to objective
• Progressive discipline strategies
• Knowing when and how to refer

• Assessing the “hot” buttons
• Controlling the out-of-control
• Moving to resolution

• Preparing for the next change
• When things don’t work out

Target:

Front-line Staff, Registered Staff, Managers

Schedule:

Full-day

Extras:

Handouts, Posters

A whole home approach to diffusing and responding to issues.

• Why complaints?
• Creating a receptive climate
• Differentiating between minor and serious expressions of concern
• Communicate. Communicate. COMMUNICATE!
• Following the complaint process
• Learning your role when dealing with complaints
• Life beyond complaints!!!

Target:

Front-Line Staff, Registered Staff, Managers

Schedule:

1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:

Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then either 2 workshops of 1.5 hours or 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

Provides insight into individual ability to manage and cope with conflict. Examines how each person either defuses or enflames conflict.

• Understand differences between Aggressive, Passive and Assertive personalities.
• Learn the rights of the Assertive person
• Manage a conflict situation using practical tips for approach & communication
• Recognize non-verbal messages that drown out words
• Examine the impact of daily stressors on relationships
• Relax … knowing you are equipped to respond to angry people

Target:

Front-Line Staff, Registered Staff, Managers

Schedule:

1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:

Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then either 2 workshops of 1.5 hours or 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

A great work environment won’t “just happen”, nor does it result from a Management Policy. It is the result of empowered, fulfilled staff.

• What is needed to achieve “Excellence”?
• Performance Planning Tools – value, reflective of attitude
• Anticipate, negotiate and motivate to recruit and retain positive staff
• Promote accessible relationships
• Improve organizational attitudes and productivity
• Learn simple, effective steps that enhance all areas of your life
• Discover fun again!

Target:

Registered Staff, Managers

Schedule:

1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:

Handouts, Posters

Staff and managers caring for older clients may find themselves caught in the midst of a family crisis and required to be a family counsellor.

• Existing dynamics
• Personality make-up and the impact of attitudes
• Understanding the response

• Stress sources
• Defining the “Plan”
• Depersonalizing the issues

• Getting to the issues
• Problem solving enhancement strategies

Target:

Front-line Staff, Registered Staff, Managers

Schedule:

3 hour, Full-day

Extras:

Handouts, Posters

Facing the challenges of dealing with constant demands, changing situations, job pressures and then the reality of a client’s death.

• Identify sources of stress and their impact
• Examine myths that have developed around death
• Recognize the fears associated with death
• Review the death sequence
• Identify different personalities and how they respond to death
• Develop supports for family and staff
• Utilize strategies for self-help and recovery

Target:

Front-Line Staff, Registered Staff, Managers

Schedule:

1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:

Handouts, Posters

Individualizing Care and Serices

• Learn communication skills – verbal & non-verbal
• Identify and examine how we handle conflict/complaints as individuals
• Recognize the impact of stress
• Learn various family responses to stress, i.e. veiled, irate and supportive
• Examine competitive realities & the impact of current trends in healthcare
• Make contact with the client through understanding their view of service
• Measure your success by satisfaction – is mine the same as yours?

Target:

Front-line Staff, Registered Staff, Management

Schedule:

1 hour, 1 ½ hour, 3 hour, Full-Day, Multi-Day

Extras:

Handouts, Posters

Affirming nurses and teaching them to apply compassion, empathy, and forgiveness to themselves so they may recover from emotional stress.

• Identify sources and damage of stress in the workplace
• Define critical incident stress
• Discuss stress management in the health care sector
• Develop debriefing techniques
• Utilize strategies for self-care and recovery
• Relevant self awareness exercises
• Feel refreshed and empowered to return to the workplace

Target:

Front-line Staff, Registered Staff, Management

Schedule:

3 hour, Full-Day

Extras:

Handouts, Posters

Encouraging employer/employee partnership that sustains a positive work environment for the common mission of the client/resident.

• Trends in LTC and healthcare
• When and how to communicate, negotiate and delegate
• Partners in care – resident, family, staff, management and union
• The “Blame Game” – a contest where everyone is guaranteed to lose
• Objective versus subjective measurement of client centered care – what does it really mean?
• Learning to learn through failure – perfection is impossible

Target:

Front-line Staff, Registered Staff, Managers

Schedule:

1 1/2 hour, 3 hour

Extras:

Handouts, Posters

Helping others achieve their full potential while never losing sight of the end result is often the most difficult element of leadership.

• Understand your Team
• Recognize how communication can undermine or build
• Explore basics of coaching and benefits of a Coaching Model
• Promote initiative and accountability
• Creative problem solving – encourage others to be lifelong learners
• Keeping sane while leading the “Island of Misfits”

Target:

Registered Staff, Managers

Schedule:

3 hour (repeated multiple times throughout the day)

Extras:

Handouts, Posters

Note: By combining the Culture of Leadership workshop with another 3 hour module on leadership, i.e. focused on communication, conflict or coaching, your Registered Staff will be able to enjoy a full day of enhancing their skills.

Communication expresses attitude.

• Examine the basis of communication
• “Hear” what is communicated non-verbally
• Learn positive word choices: No if, but or maybes!
• Learn to lead in attitudes
• Build respectful workplaces through communication
• Get back to the basics with simple rules for communication

Target:

Front-Line Staff, Registered Staff, Managers

Schedule:

1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:

Handouts, Posters