Training

Specific Topic Subjects: Communication

Strategies for creating & sustaining a culture of caring. Explore HR practices, policy development, operational practises & care given.

Understanding Self
  • Through personality quizzes group sharing, and examining successes
Understanding Culture of Caring
  • Defining the phrase
  • Exploring how we learn
  • Creating and sharing vision
  • Characteristics of quality
Understanding the ABC’s of Change
  • Strategic planning
  • Communication efficiency
  • Case study discussion

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
3 hour, Full Day

Extras:
Posters, Certificates, Info Binders

Note: Includes exercises that demonstrate how values can be actualized and measured in each department and how this will increase productivity.

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Presentation will coordinate the languages of RAI/MDS, the ACT, Resident’s Bill of Rights and clinical assessments into progress notes.

  • Care planning now – the value of a care plan, the importance of updating the care plan and the impact of changes on point of care/resident flow sheets
  • Documentation that supports the language of the ACT
  • “No Go” zones – avoiding documentation that infers blame/negligence
  • Positive language choices for documentation that reflect choices
  • Using “inter-disciplinary thought” as part of the assessment process
  • Case reviews used as care planning and documentation examples

Target:
Registered Staff, Managers

Schedule:
3 hour, Full Day

Extras:
Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

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Be prepared to be excited, and feel empowered to become an effective change agent or “Dragon Slayer” in your facility.

Understanding the Beast
  • P.O.’d, B.O.’d and O.D.’d
  • The pressures on the industry
  • The new clientele and their family
  • The Underwear Phenomenon
  • The power of negative staff and ineffective managers
Becoming The Dragon Slayer
  • Strengthening staff/manager and departmental relationships
  • Effective problem solving and communications strategies
  • Effectively doing more with less
  • Becoming the “Dragon Slayer” or change agent

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
1 1/2 hours, 3 hours, Full-day

Extras:
Handouts, Posters
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A 2 day comprehensive behavioural problem-solving methodology consisting of assessment, programming & clinical care strategies.

Day 1
  • Differentiate symptomatic from circumstantial behaviours
  • Learn the differences between behaviour care versus management
  • Understand concepts of behavioural response and assessment strategies
  • Identify and decrease the impact of stressors
  • Understand organizational factors that deter effective behaviour management
  • Gain a variety of functional assessment and programming tools
Day 2
  • Gain effective documentation strategies for consistent 24 hour care
  • Gain comprehensive programming assessment and strategies
  • Understand specific behaviours through formal analysis techniques
  • Learn outcome measurement techniques to demonstrate success

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
Multi-Day

Extras:
Handouts, Posters, Certificates

Note: This program is applicable for the elderly with dementia, cognitively well post psychiatric and the developmentally challenged.

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Confront the negative attitudes that dis-empower staff and lead to complacent, inconsistent practises and move towards positive outcomes

“Problem” Employees:
  • Getting from personal to objective
  • Progressive discipline strategies
  • Knowing when and how to refer
Crisis Management:
  • Assessing the “hot” buttons
  • Controlling the out-of-control
  • Moving to resolution
Staying Motivated:
  • Preparing for the next change
  • When things don’t work out

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
Full-day

Extras:
Handouts, Posters
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A whole home approach to diffusing and responding to issues.

  • Why complaints?
  • Creating a receptive climate
  • Differentiating between minor and serious expressions of concern
  • Communicate. Communicate. COMMUNICATE!
  • Following the complaint process
  • Learning your role when dealing with complaints
  • Life beyond complaints!!!

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then either 2 workshops of 1.5 hours or 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

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Provides insight into individual ability to manage and cope with conflict. Examines how each person either defuses or enflames conflict.

  • Understand differences between Aggressive, Passive and Assertive personalities.
  • Learn the rights of the Assertive person
  • Manage a conflict situation using practical tips for approach & communication
  • Recognize non-verbal messages that drown out words
  • Examine the impact of daily stressors on relationships
  • Relax … knowing you are equipped to respond to angry people

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters

Note: Consider booking a full day of training that provides a 3 hour workshop specific to the roles/responsibilities of your Registered Staff in the morning, and then either 2 workshops of 1.5 hours or 3 workshops of 1 hour each in the afternoon for your Front Line Staff.

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A great work environment won’t “just happen”, nor does it result from a Management Policy. It is the result of empowered, fulfilled staff.

  • What is needed to achieve “Excellence”?
  • Performance Planning Tools – value, reflective of attitude
  • Anticipate, negotiate and motivate to recruit and retain positive staff
  • Promote accessible relationships
  • Improve organizational attitudes and productivity
  • Learn simple, effective steps that enhance all areas of your life
  • Discover fun again!

Target:
Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
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Staff and managers caring for older clients may find themselves caught in the midst of a family crisis and required to be a family counsellor.

The Family Response Theory:
  • Existing dynamics
  • Personality make-up and the impact of attitudes
  • Understanding the response
The Stress Mountain:
  • Stress sources
  • Defining the “Plan”
  • Depersonalizing the issues
The Family Centred Approach:
  • Getting to the issues
  • Problem solving enhancement strategies

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
3 hour, Full-day

Extras:
Handouts, Posters
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Facing the challenges of dealing with constant demands, changing situations, job pressures and then the reality of a client’s death.

  • Identify sources of stress and their impact
  • Examine myths that have developed around death
  • Recognize the fears associated with death
  • Review the death sequence
  • Identify different personalities and how they respond to death
  • Develop supports for family and staff
  • Utilize strategies for self-help and recovery

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1 hour, 1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
perfect for meetings
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Individualizing Care and Serices

An interactive workshop that takes participants through individualizing care and services from a client’s perspective.
  • Learn communication skills – verbal & non-verbal
  • Identify and examine how we handle conflict/complaints as individuals
  • Recognize the impact of stress
  • Learn various family responses to stress, i.e. veiled, irate and supportive
  • Examine competitive realities & the impact of current trends in healthcare
  • Make contact with the client through understanding their view of service
  • Measure your success by satisfaction – is mine the same as yours?

Target:
Front-line Staff, Registered Staff, Management

Schedule:
1 hour, 1 ½ hour, 3 hour, Full-Day, Multi-Day

Extras:
Handouts, Posters
perfect for meetings
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Affirming nurses and teaching them to apply compassion, empathy, and forgiveness to themselves so they may recover from emotional stress.

Reduce the impact of repetitive exposure to daily trauma and unpredictable client outcome associated with nursing, stressors that result in career burnout, elevated sick time, high staff turnover, fractured teamwork, and low energy.
  • Identify sources and damage of stress in the workplace
  • Define critical incident stress
  • Discuss stress management in the health care sector
  • Develop debriefing techniques
  • Utilize strategies for self-care and recovery
  • Relevant self awareness exercises
  • Feel refreshed and empowered to return to the workplace

Target:
Front-line Staff, Registered Staff, Management

Schedule:
3 hour, Full-Day

Extras:
Handouts, Posters
perfect for meetings
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Encouraging employer/employee partnership that sustains a positive work environment for the common mission of the client/resident.

  • Trends in LTC and healthcare
  • When and how to communicate, negotiate and delegate
  • Partners in care – resident, family, staff, management and union
  • The “Blame Game” – a contest where everyone is guaranteed to lose
  • Objective versus subjective measurement of client centered care – what does it really mean?
  • Learning to learn through failure – perfection is impossible

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
1 1/2 hour, 3 hour

Extras:
Handouts, Posters
perfect for meetings
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Helping others achieve their full potential while never losing sight of the end result is often the most difficult element of leadership.

  • Understand your Team
  • Recognize how communication can undermine or build
  • Explore basics of coaching and benefits of a Coaching Model
  • Promote initiative and accountability
  • Creative problem solving – encourage others to be lifelong learners
  • Keeping sane while leading the “Island of Misfits”

Target:
Registered Staff, Managers

Schedule:
3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters

Note: By combining the Culture of Leadership workshop with another 3 hour module on leadership, i.e. focused on communication, conflict or coaching, your Registered Staff will be able to enjoy a full day of enhancing their skills.

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Communication expresses attitude.

  • Examine the basis of communication
  • “Hear” what is communicated non-verbally
  • Learn positive word choices: No if, but or maybes!
  • Learn to lead in attitudes
  • Build respectful workplaces through communication
  • Get back to the basics with simple rules for communication

Target:
Front-Line Staff, Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day), Full Day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview
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