Training

Specific Topic Subjects: Attitudes

Be prepared to be excited, and feel empowered to become an effective change agent or “Dragon Slayer” in your facility.

Understanding the Beast
  • P.O.’d, B.O.’d and O.D.’d
  • The pressures on the industry
  • The new clientele and their family
  • The Underwear Phenomenon
  • The power of negative staff and ineffective managers
Becoming The Dragon Slayer
  • Strengthening staff/manager and departmental relationships
  • Effective problem solving and communications strategies
  • Effectively doing more with less
  • Becoming the “Dragon Slayer” or change agent

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
1 1/2 hours, 3 hours, Full-day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview

Confront the negative attitudes that dis-empower staff and lead to complacent, inconsistent practises and move towards positive outcomes

“Problem” Employees:
  • Getting from personal to objective
  • Progressive discipline strategies
  • Knowing when and how to refer
Crisis Management:
  • Assessing the “hot” buttons
  • Controlling the out-of-control
  • Moving to resolution
Staying Motivated:
  • Preparing for the next change
  • When things don’t work out

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
Full-day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview

A great work environment won’t “just happen”, nor does it result from a Management Policy. It is the result of empowered, fulfilled staff.

  • What is needed to achieve “Excellence”?
  • Performance Planning Tools – value, reflective of attitude
  • Anticipate, negotiate and motivate to recruit and retain positive staff
  • Promote accessible relationships
  • Improve organizational attitudes and productivity
  • Learn simple, effective steps that enhance all areas of your life
  • Discover fun again!

Target:
Registered Staff, Managers

Schedule:
1.5 hours, 3 hour (repeated multiple times throughout the day)

Extras:
Handouts, Posters
perfect for meetings
Download topic overview

Teaching Managers how to empower and motivate staff; while teaching staff how to manage their managers ensuring support for their roles

Breaking the Status Quo
  • Recognize standard management/staff relations and roadblocks to creativity
  • Review the values of Customer Service
Building the “Attitude”
  • Encourage people to change/unleash creativity
  • Learn methods to instill drive and raise commitment
  • “Turn people on” by building trust, confidence and motivating
Client Centred Approach
  • Mesh individual, team and organizational philosophies & objectives
  • Instill effective problem solving/communication strategies
  • Sell it to the rest of the organization and to the community

Target:
Front-line Staff, Registered Staff, Managers

Schedule:
3 hours, Full-Day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview

Learn to laugh your stress away! Experience laughter’s impact physically as it reduces stress, releases endorphins, and lowers blood pressure.

  • What is value-based laughter?
  • Learn facts about laughter
  • Learn to laugh and reduce your personal stress
  • Explore the benefits of laughter
  • Participate in laughter exercises
  • Change the way that you look at life!

Target:
Front-line Staff, Registered Staff, Management

Schedule:
1/2 hour, 3 hour

Extras:
Handouts, Posters

Note: This workshop is provided by Patricia Butcher.

perfect for meetings
Download topic overview

Individualizing Care and Serices

An interactive workshop that takes participants through individualizing care and services from a client’s perspective.
  • Learn communication skills – verbal & non-verbal
  • Identify and examine how we handle conflict/complaints as individuals
  • Recognize the impact of stress
  • Learn various family responses to stress, i.e. veiled, irate and supportive
  • Examine competitive realities & the impact of current trends in healthcare
  • Make contact with the client through understanding their view of service
  • Measure your success by satisfaction – is mine the same as yours?

Target:
Front-line Staff, Registered Staff, Management

Schedule:
1 hour, 1 ½ hour, 3 hour, Full-Day, Multi-Day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview

Affirming nurses and teaching them to apply compassion, empathy, and forgiveness to themselves so they may recover from emotional stress.

Reduce the impact of repetitive exposure to daily trauma and unpredictable client outcome associated with nursing, stressors that result in career burnout, elevated sick time, high staff turnover, fractured teamwork, and low energy.
  • Identify sources and damage of stress in the workplace
  • Define critical incident stress
  • Discuss stress management in the health care sector
  • Develop debriefing techniques
  • Utilize strategies for self-care and recovery
  • Relevant self awareness exercises
  • Feel refreshed and empowered to return to the workplace

Target:
Front-line Staff, Registered Staff, Management

Schedule:
3 hour, Full-Day

Extras:
Handouts, Posters
perfect for meetings
Download topic overview

If you need to be re-energized, to regain the spark that brought you into healthcare… this workshop is a perfect cure for what ails you!

  • Understanding how Nurturers “tick”
  • Recognizing exhaustion, the system, and client demands
  • Exploring how professional and personal lives intertwine
  • Dealing with the “bitching” syndrome
  • Defining relationship and how we get hooked
  • Knowing what is needed
  • Taking control – the skills, the choices, and the results

Target:
Front-line Staff, Registered Staff, Management

Schedule:
3 hour, Full-Day

Extras:
Handouts, Posters

Note: This workshop may be provided twice in a training day, allowing a group of staff to attend the morning session and then a second group to attend an afternoon one. It may be adapted to address the issues faced by service providers working in their clients’ homes or running community support programs.

perfect for meetings
Download topic overview
FROM THE BLOG

Jayne Harvey’s New HEADS UP Program

Posted on December 18, 2014
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