Are you looking for just a checkmark on an attendance sheet, a ‘completed’ status on an eLearning platform, or do you want to see behavioural change in your staff that leads to higher care levels?
At FCS, we’re first and foremost a healthcare training and consulting company with the goal of leading to higher care. Between onsite and online training, we’re involved in over 200 healthcare organizations annually across Canada. This access to so many organizations allows us to spot some industry trends sooner than most.
One of the biggest trends we’ve seen is over the last few years is that everyone and their mother are starting to offer online compliance/mandatory in-service training; whether it’s suppliers, head offices, private companies, organizations, etc. A great idea, so it would seem. Right?
Often times a great idea, poorly implemented, turns into a bad idea. And we may not even realize it.
Most inservice programs we come across are poor at best- frustrating or disappointing user experiences, links to 3rd party websites, overcrowded course lists, boring content, links to “subsection 23.2a” of legislation, and so on.
Everyone seems to have forgotten one important thing: The Staff who have to take these poorly executed training programs. How unfortunate for them!
At FCS we pride ourselves on having dynamic trainers and presenters for all kinds of healthcare staff. Our dynamic presenters help engage the audience, bring the content to life, and provide practical application steps so staff can be successful when they return to the floor. For whatever reason; however, these qualities can easily be overlooked when it comes to online training.
So we asked ourselves…
- What would online training look like if we started to demand these qualities?
- What would online training look like if it were developed from a front-line-staff-first perspective?
- What would online training look like if we tied our care levels to the quality of education we offer?
We understand all management teams are busy and ultimately want to provide the highest possible care levels to their homes. We want to share with you three negative trends that you can keep an eye out for when you are evaluating an online training program.
We strongly believe our industry is at a crossroads with online training. Together, we need to be aware of these trends so we do not casually fall victim to their implications. The trends we create now will be the standards we implement in the future. Lets create positive trends for online training to help ensure higher care levels now and into the future.