FCS International utilizes a range of dynamic presenters and consultants who are highly skilled, highly-qualified, and influential in their areas of expertise relating to the healthcare industry. Jayne Harvey is our most sought after presenter and consultant, who is known for her sense of humour, energy, and creative responses to healthcare issues we face everyday.
As owner and CEO of FCS International, Jayne Harvey travels across Canada and internationally as a consultant, mediator and educator in behavioural care and management issues. Jayne is able to draw on over 25 years of experience as a registered nurse specializing in senior care. The variety of her experience ranges from community care, retirement home, long term care, client advocacy, senior care consultant to direct family, educator and trainer.
Jayne’s wide variety of experiences in the healthcare sector have uniquely fitted her as a consultant for environmental, managerial and dementia care reviews. Past roles include Nurse Manager, Project Coordinator for culturally specific nursing home, Director of Care, Acting Director of Care, Classifier for the Ministry of Health Long Term Care, Business Development Manager developing senior’s care policies and programs for the 2nd Largest Community Healthcare Provider in Canada, Senior Care Consultant for Integrity Health Solutions and the start-up Executive Director for a new Senior’s Assisted Living Residence.
Jayne is well respected in her role as Organizational Consultant specializing in workplace conflict resolution, as a facilitator for strategic planning and behavioural management, as both trainer and mentor in leadership training and is in great demand as a keynote speaker.
The Coaching and Facilitation Support provided by Jayne is a consultative process that interviews conflicting persons/work groups/personnel to identify common issues while encouraging participation and accountability by those experiencing the conflict towards an agreeable outcome. The success of this process has resulted in Jayne being in demand as Facilitator on a regular basis in several national multi-site organizations.
Articles by Jayne have been enjoyed by readers of national newspapers, featured in the Chicken Soup for the Soul series and in various industry magazines. Jayne has had opportunities to be a guest speaker on radio programs focused on healthcare and LTC issues.
Jayne trained as a Registered Nurse through Seneca College of Nursing in Toronto. She enhanced her knowledge base by attaining a BA, Liberal Arts Health Administration at York University. She is both a Critical Incident Stress Debriefing Specialist and certified FCS Behavioural Management Specialist. She is a member of the Canadian Association of Professional Speakers. Jayne continues to work in LTC as a floor RN on a casual basis in order to stay in tune with the industry, and the needs of both its employees and their clients.
Michael Dufresne holds a Ph.D. in Biochemistry (1974) from the University of Alberta. Following post-doctoral studies at the University of Western Ontario as an MRC scholar, he accepted research and academic positions at the University of Windsor. In 1998 he was appointed Research Coordinator for Cancer Care Ontario, South and a research member of the Barbara Ann Karmanos Cancer Institute.
Dr. Dufresne’s internationally recognized research spans 30 years and included cell and molecular studies on how environmental pollutants cause cancer, and how cancer spreads. In addition to his research and academic responsibilities, he served as Chair of the Safety Committee, developed addiction awareness policy, and served as Equity Officer for University hiring. He was also active outside the university community serving on numerous regional, provincial and national committees/task forces, including Cancer CareOntario’s (CCO) Research Advisory Committee and its Expert Task Force on Occupational and Environmental Cancer, as well as the Regional CCO Prevention and Regional Cancer Advisory Committees. In 2000, he co-organized the OECAR-2000, the first multi-discipline, CCO-sponsored conference on occupational and environmental cancer research. Dr. Dufresne has also been a member of numerous regional Boards and Executives including the Windsor Symphony Orchestra, the Hospice of Windsor andEssexCounty, Maryvale Adolescent Home, Brentwood Recovery Home and Cancer CareOntario.
In 2003, Dr. Dufresne chose to take early retirement from the University of Windsor and was recognized by the National Sciences and Engineering Research Council of Canada “…for important research achievements that have contributed to the sum total of human knowledge and the advancement of the economic and social well-being of Canadians”. He was also recognized for his exceptional contribution to the training of high quality personnel most inspired to pursue careers as teachers, scientists and health care professionals.
Since 2003, Dr. Dufresne serves as a professional health care and research consultant for various organizations including the Windsor & Essex County Cancer Centre Foundation (WECCCF) and FCS International. In 2009 he was appointed Research Grants Administrator for Seeds4Hope, a rigorous, peer-review, cancer research grants program that he developed for the WECCCF. He is also founder and president of Michael Gerard Management Group through which he manages a select roster of Canadian concert artists. Michael remains active as an educator through his “Practical Guide” workshops, seminars, and presentations on cancer, aging, cycle of life issues and health care, and as a motivational/keynote speaker through his addresses including: still sober after all these years, the consequences of change, conflict resolution and artificial boundaries, making the most of the choices you make, the art of accessibility –a health care imperative, and the benefits of equality in team work. In 2011 Dr. Dufresne was the recipient of the Ontario Medical Association’s prestigious Honorary Membership Award “for having achieved eminence in science and/or humanities, such as outstanding services to the OMA, the medical profession, medical science or common good.”
Olivia the Online Owl is the newest addition to the FCS International presenter roster.
Olivia has played a key role in keeping healthcare staff enthused and entertained while taking annual inservice training.
With her exceptional presentation skills, the ability to spot details from miles away, and her friendly demeanour, she was the first choice as the myTrainer Inservice Program Presenter.
In a study conducted by a Ryerson University Student Marketing Group, they found that Olivia’s training yielded significant convenience, improved staff performance, and significant cost savings.
Tyler Wells is a Ryerson University graduate from the Bachelor of Commerce program, where he majored in Marketing Management and minored in Law.
Right out of school,Tyler founded a marketing shop developing marketing materials for some well-known global brands. Preferring a more personally-rewarding career, Tyler has excelled in the eLearning Operations role at FCS International bringing some much needed innovation to FCS International’s eLearning programs.
Tyler’s family is also quite involved in the elder-care industry. His mother is a PSW in a Nursing Home in Whitby, his grandmother was a patient in Long Term Care facility, and his grandfather is currently enjoying the Retirement Residence life.
We value all relationships resulting from the care of our clients/patients/residents and focus on creating positive outcomes in staff-to-resident, staff-to-staff, leadership-to-family/resident, and leadership-to-staff dynamics.
FCS International values the highest level of care possible for your client/patient/resident as the foundation for all services we offer.
Founded in the early 1980’s, FCS International provides highly respected and sought-after best practices, solutions, and programs for the healthcare industry.
FCS International visits approximately 150 healthcare organizations per year providing high quality training, consulting, and eLearning services.